**Experienced Customer Service Representative – B2C Support for arenaflex Plumbing Products**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Associate Customer Service Representative (ACSR), you'll play a vital role in providing world-class support to our customers, helping them navigate our plumbing products and services. If you're passionate about delivering outstanding customer care, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you.

• *About arenaflex**

arenaflex is a leading global manufacturer of innovative plumbing products, including Kohler and Sterling brands. Our mission is to help people live gracious, healthy, and sustainable lives. With a rich history of innovation and a commitment to excellence, we empower our associates to #BecomeMoreAtarenaflex through competitive total rewards, career growth opportunities, and a diverse, inclusive workplace.

• *Job Summary**

As an ACSR, you'll be responsible for providing exceptional customer support via phone calls, troubleshooting, and resolving customer inquiries about arenaflex plumbing products. You'll work closely with customers, trade professionals, and internal teams to deliver accurate and timely solutions, ensuring a positive experience for our customers. If you're a customer-centric individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Answer inbound customer inquiries via phone calls, performing diagnosis and taking the appropriate action to resolve customer issues
• Perform advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
• Walk customers and trade professionals through step-by-step installation and/or repair of arenaflex plumbing products
• Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including customer relationship management, order management, and arenaflex.com website
• Effectively use arenaflex Customer Care Center (3C) technology, including Salesforce CRM, arenaflex.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain
• Gain knowledge of all arenaflex plumbing products and associated warranties
• Read and understand technical publications, diagrams, and specification documents
• Excellent interpersonal and communication skills
• Track orders, provide availability, and other shipping information
• Upsell arenaflex plumbing products and accessories as appropriate
• Assist with implementing procedures to maximize uptime and phone coverage
• Track trends in product variations and report to engineering and quality as appropriate
• Participate in department initiatives as needed
• Meet or exceed balanced scorecard metrics and maintain an acceptable attendance record

• *Essential and Preferred Qualifications**

• High school diploma or GED required; 2-4-year degree preferred
• 1+ years of customer service experience desired
• Previous computer experience necessary to be successful in this position
• Experience in a call center environment preferred
• Completion of internal Brand Ambassador Program required

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Technical proficiency in software systems, including customer relationship management and order management
• Ability to navigate and manage multiple computer windows and software systems
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills, with a focus on delivering exceptional customer experiences

• *Work Environment and Company Culture**

• Work from home requirements: equipment provided
• The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
• Wired ethernet connection that meets upload and download speed requirements
• Separate confidential and distraction-free workspace with no background noises
• Freedom from other responsibilities – you must be focused on delivering a world-class service experience
• Required to work during assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m.
• Part-time hours are 34-36 hours/week after training, more will be required during peak season

• *Compensation and Benefits**

• Hourly range: $17.30 - $21.65
• Specific hourly rate offered to a candidate may be influenced by a variety of factors, including the candidate's experience, education, and work location
• Available benefits include medical, dental, vision, and 401k

• *Why Choose arenaflex?**

• We empower each associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing
• Access to career growth and development opportunities
• A diverse and inclusive workplace
• A strong culture of innovation
• With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives

• *Equal Opportunity Employer**

arenaflex is an equal opportunity/affirmative action employer. It is our policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected].

• *How to Apply**

If you're a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: