**Experienced Customer Service Representative – Custom Orders and Drop Ship Solutions**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in supporting our custom and drop ship orders, serving as a liaison between our vendors and customers to ensure seamless communication and timely production. If you're passionate about providing world-class customer service, have a knack for problem-solving, and are eager to grow your career with a stable and successful company, we want to hear from you!

• *About arenaflex**

arenaflex is a family-owned company with over 45 years of success, proudly serving as North America's leading distributor of shipping, industrial, and packaging materials. With a strong commitment to customer satisfaction, we've built a reputation for delivering top-notch products and services to our customers. Our team of over 9,000 employees across 14 locations is dedicated to making a difference in the industries we serve.

• *Position Responsibilities**

As a Customer Service Representative, you'll be responsible for:

• Guiding and processing customer inquiries regarding custom print and drop ship orders in a collaborative call center environment, utilizing cutting-edge technology to ensure efficient and effective communication.
• Acting as a liaison between customers and vendors via phone and email, monitoring orders to guarantee timely production and delivery to our customers.
• Developing a deep understanding of our products and services to provide expert solutions and exceptional customer service that meets and exceeds customer expectations.
• Reviewing and editing customer artwork for their custom orders to ensure it is production-ready, ensuring seamless production and delivery.

• *Minimum Requirements**

To be successful in this role, you'll need:

• A high school diploma or equivalent; a Bachelor's degree is preferred.
• At least 2+ years of relevant customer service experience, with a proven track record of delivering exceptional customer experiences.
• Experience with Adobe Illustrator and Photoshop is preferred, but not required.

• *Benefits**

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Some of the benefits you can expect include:

• Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one.
• Multiple bonus programs to recognize and reward your hard work and dedication.
• Paid holidays and generous paid time off to ensure you have a healthy work-life balance.
• A Tuition Assistance Program that covers professional continuing education, helping you grow your skills and advance your career.

• *Employee Perks**

We believe that our employees are our greatest asset, and we're committed to providing a work environment that's comfortable, convenient, and fun. Some of the employee perks you can expect include:

• A café featuring affordable daily meal options from local restaurants, so you can fuel up and refuel throughout the day.
• An on-site fitness center and beautifully maintained walking paths, so you can stay active and healthy.
• Best-in-class, clean, modern facilities that make you feel proud to come to work every day.

• *Career Growth Opportunities**

At arenaflex, we're committed to helping our employees grow their careers and achieve their goals. With a strong focus on employee development and training, we offer a range of opportunities for advancement and professional growth. Whether you're interested in moving into a leadership role, developing new skills, or exploring new areas of the company, we're here to support you every step of the way.

• *Work Environment and Company Culture**

Our Kenosha branch is a dynamic and fast-paced environment that's perfect for individuals who thrive in a collaborative and customer-focused setting. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and fun. If you're looking for a company that values its employees and is committed to making a difference, we want to hear from you!

• *How to Apply**

If you're passionate about customer service, have a knack for problem-solving, and are eager to grow your career with a stable and successful company, we want to hear from you! To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you and learn more about your qualifications and experience.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, supportive, and respectful of all employees, regardless of their background, culture, or identity.