**Experienced Customer Service Representative – Global Event Support**

At arenaflex, we're passionate about delivering exceptional experiences for our clients and customers around the world. As a global tradeshow and conference organizer, we're seeking a highly skilled and proactive Customer Service Representative to join our dynamic team. In this role, you'll be the face of arenaflex, providing top-notch customer service to our internal and external customers, and playing a critical role in ensuring the success of our events.

• *About arenaflex**

arenaflex is a Portland, Maine-based company that's been a leader in the tradeshow and conference industry for years. We're proud of our reputation for delivering high-quality events that bring people together and drive business results. Our team is dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we're committed to fostering a culture of diversity, equity, and inclusion.

• *Key Responsibilities**

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Responding to exhibitor logistical questions and inquiries via phone, live chat, or email, providing timely and accurate solutions to ensure a seamless event experience.
• Utilizing on-the-job training to create a web-based portal for exhibitors to access event-specific information, requiring attention to detail and creative problem-solving skills.
• Creating and executing exhibitor communications for assigned events, including email campaigns, social media posts, and other marketing materials.
• Assisting with the collection of sponsorship deliverables for events, ensuring timely and accurate delivery of materials.
• Performing various administrative tasks, including data entry, project coordination, and other duties as assigned.

• *Essential Qualifications**

To be successful in this role, you'll need:

• A minimum of 1 year of experience in customer service, preferably in an event-driven environment.
• Excellent communication and problem-solving skills, with the ability to adapt quickly to changing priorities and customer needs.
• Strong time management skills, with a track record of meeting tight deadlines.
• Good oral and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• A passion for delivering exceptional customer service and a commitment to ensuring customer satisfaction.

• *Preferred Qualifications**

While not required, the following qualifications would be a plus:

• Multicultural experience and/or written and/or verbal multilingual language skills, especially fluent.
• Experience working in a fast-paced, dynamic environment with competing priorities.
• Familiarity with event management software and systems.
• A creative and proactive approach to problem-solving, with a willingness to think outside the box.

• *Work Environment and Culture**

arenaflex offers a flexible work environment, with the option to work remotely and enjoy a hybrid schedule. While this position reports into our office located in Portland, Maine, we're open to considering fully remote applicants. We're committed to creating a safe and inclusive work environment, and we value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship programs.
• Access to industry-leading events and conferences.
• Opportunities for professional development and certification.
• A culture of continuous learning and improvement.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.
• A flexible work environment and hybrid schedule.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!