**Experienced Customer Service Representative – Medical Claims and Customer Support**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative on our Contact Center team, you'll play a vital role in ensuring that all client needs are addressed accurately and efficiently. If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of experts is committed to delivering world-class customer experiences that drive business growth and success. We're passionate about creating a culture that values collaboration, innovation, and customer satisfaction. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients and their patients.

• *Key Responsibilities**

As a Customer Service Representative, you'll be responsible for:

• Managing inbound and outbound calls in a timely manner, averaging 50-60 calls per day
• Following approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP's and giving recommendations for process improvements
• Handling sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Accurately documenting all accounts, ensuring guidelines and regulations are followed
• Communicating via telephone with physicians, insurance companies, and patients
• Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information

• *Qualifications**

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• Minimum one year work experience
• Previous call center and customer service experience is strongly preferred
• Previous medical experience is strongly preferred
• Strong phone and verbal communication skills, along with active listening skills
• Ability to meet deadlines and exercise critical thinking skills

• *Requirements**

To perform this role, you'll need:

• A dedicated area to perform duties without interference
• Ability to manage time and tasks independently while maintaining productivity
• Internet download speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port

• *Benefits**

As a Customer Service Representative at arenaflex, you'll enjoy:

• Work from home opportunity!
• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

• *Career Growth Opportunities**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service skills and expertise
• Take on new challenges and responsibilities
• Collaborate with a dynamic team of experts
• Participate in training and development programs
• Pursue career advancement opportunities within the company

• *Work Environment and Company Culture**

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about creating a culture that's collaborative, innovative, and customer-centric. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients and their patients.

• *How to Apply**

If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex.