**Experienced Customer Service Representative – Member Solutions Advocate at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer service in the financial industry. As a Member Solutions Advocate, you'll be at the forefront of this movement, providing top-notch support to our valued members while working in a dynamic and fast-paced environment. If you're passionate about delivering stellar service, have a knack for problem-solving, and thrive in a team-oriented setting, we want to hear from you!

• *About arenaflex**

arenaflex is a leading financial institution dedicated to providing innovative solutions and exceptional member experiences. With a strong commitment to community involvement and employee development, we're proud to offer a supportive and inclusive work environment that fosters growth and collaboration. Our 8 branch locations and 11 back-office departments provide endless opportunities for career advancement and professional growth.

• *A Day in the Life of a Member Solutions Advocate**

As a Member Solutions Advocate, you'll work out of our Rockland headquarters, assisting members via telephone with a wide range of needs. From loan payments and balance inquiries to opening new accounts and troubleshooting website issues, you'll be the go-to expert for all things arenaflex. Our fast-paced environment requires flexibility, adaptability, and a willingness to pivot seamlessly from one transaction to another. Don't worry – we'll set you up for success with comprehensive on-the-job training and regular feedback and coaching to ensure your success.

• *Key Responsibilities:**

• Provide exceptional customer service to arenaflex members via telephone, resolving issues and answering questions in a timely and professional manner
• Assist members with a variety of needs, including loan payments, balance inquiries, account openings, and website troubleshooting
• Work collaboratively with colleagues to ensure seamless communication and efficient issue resolution
• Stay up-to-date on arenaflex products and services, as well as industry trends and best practices
• Participate in ongoing training and professional development to enhance skills and knowledge

• *Essential Qualifications:**

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication and interpersonal skills, with the ability to effectively interact with members and staff at all levels
• Strong problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently
• Proficiency in Microsoft Word and Excel, with experience in credit union products and services a plus
• Accuracy and attention to detail are essential, as well as the ability to navigate arenaflex's mobile app and website

• *Preferred Qualifications:**

• Previous customer service experience in a financial institution or related field
• Knowledge of credit union products and services, including loan and deposit products
• Experience with online banking and bill pay systems
• Familiarity with arenaflex's products and services, including our mobile app and website

• *Work Schedule and Benefits:**

As a Member Solutions Advocate, you'll enjoy a 40-hour full-time schedule with extended hours on Thursday and Friday, as well as a short schedule every other Saturday. This means you'll have every other week off during the week, allowing for a great work-life balance. Our hybrid remote work arrangement allows for flexibility and work-from-home options, with the potential to transition to full-time remote work after the introductory period and training.

arenaflex offers a comprehensive benefits package, including:

• Blue Cross Blue Shield medical benefits
• Dental insurance
• 401(k) with company match and profit sharing potential
• Flexible health and dependent care savings plans
• Life, AD&D, and LTD insurance
• Generous Paid Time Off (PTO) to relax and recharge with family and friends
• A generous and flexible tuition reimbursement program to boost your career and personal growth

• *Career Growth Opportunities and Learning Benefits:**

At arenaflex, we're committed to helping you grow and develop your skills and knowledge. Our comprehensive training program will equip you with the tools and expertise needed to succeed in your role, while our tuition reimbursement program will support your ongoing education and career advancement. With opportunities for advancement and professional growth, you'll have the chance to take on new challenges and responsibilities, further developing your skills and expertise.

• *Work Environment and Company Culture:**

arenaflex is proud to offer a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team-oriented culture encourages open communication, mutual respect, and a commitment to excellence. With a strong focus on community involvement and employee development, we're dedicated to making a positive impact in the lives of our members and employees alike.

• *Compensation, Perks, and Benefits:**

arenaflex offers a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. In addition to our comprehensive benefits package, we offer a range of perks and incentives, including:

• Generous Paid Time Off (PTO) to relax and recharge with family and friends
• Flexible work arrangements, including hybrid remote work options
• Comprehensive training and professional development opportunities
• Tuition reimbursement program to support ongoing education and career advancement
• Access to arenaflex's mobile app and website, with opportunities for professional growth and development

• *Conclusion:**

If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a team-oriented setting, we want to hear from you! As a Member Solutions Advocate at arenaflex, you'll have the opportunity to make a real difference in the lives of our valued members, while enjoying a supportive and inclusive work environment that fosters growth and collaboration. Apply today and join our team!

• *Equal Opportunity Employer:**

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to offer a workplace that is free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

• *How to Apply:**

To apply for the Member Solutions Advocate position, please visit our website at [insert website URL]. You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone/video interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point, if we're the right fit for each other, you'll move to the final steps of references, credit, and background check.

Apply today and join our team!