**Experienced Customer Service Representative - National Remote Opportunity with arenaflex**

• *Join arenaflex, a leading healthcare solutions provider, as a Customer Service Representative and embark on a rewarding career journey that combines compassion, customer service expertise, and innovative technology.**

• *About arenaflex**

arenaflex is a pioneering healthcare solutions company that has been revolutionizing the industry with its cutting-edge technology and commitment to delivering exceptional customer experiences. As a leading third-party administrator (TPA) solution, arenaflex has been empowering healthcare professionals and organizations to provide high-quality care, lower costs, and greater access to healthcare services. With a strong focus on innovation, arenaflex is constantly pushing the boundaries of what is possible in the healthcare industry.

• *The Role**

As a Customer Service Representative with arenaflex, you will play a critical role in creating a quality experience for our customers, helping them navigate the complexities of healthcare, and exceeding their expectations. You will be part of a dynamic team that is dedicated to delivering exceptional customer service, resolving issues, and providing compassionate support to our members and their families.

• *Key Responsibilities**

• Answer incoming phone calls from customers and identify the type of assistance they need (i.e., benefit and eligibility, billing and payments, authorizations for treatment, and explanation of benefits / EOBs)
• Ask appropriate questions, listen actively, and document required information in computer systems
• Own problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up
• Review and research incoming healthcare claims from members and providers by navigating multiple computer systems and platforms and verifying the data/information necessary for processing
• Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures
• Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
• Meet performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance

• *Telecommuting Requirements**

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

• *Essential Qualifications**

• High School Diploma/GED or equivalent experience
• 1 year of prior experience in a call center setting
• 1 year of experience in a customer service role
• Experience with working in the healthcare and health insurance industry
• Experience with Medical Terminology
• Experience with working in a metric-driven work environment
• Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday, including the flexibility to work occasional overtime based on business need
• Must be 18 years of age or older

• *Soft Skills**

• Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations
• Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member
• Proficient problem-solving approach to quickly assess current state and formulate recommendations
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
• Flexibility to customize approach to meet all types of member communication styles and personalities
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience

• *Career Growth Opportunities and Learning Benefits**

• arenaflex offers weeks of paid on-the-job training to help you build a successful career
• Opportunities for career development and advancement within the company due to our record-breaking growth
• Access to a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and employee assistance programs
• Incentive and recognition programs to reward your performance and contributions to the company
• Opportunities to develop new skills and knowledge through training and development programs

• *Work Environment and Company Culture**

• arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction
• Our company culture is built on a foundation of compassion, empathy, and respect for our customers, employees, and partners
• We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees

• *Compensation, Perks, and Benefits**

• Competitive hourly rate based on local labor markets, education, work experience, certifications, and other factors
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and employee assistance programs
• Incentive and recognition programs to reward your performance and contributions to the company
• Opportunities to develop new skills and knowledge through training and development programs

• *Diversity, Equity, and Inclusion**

• arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
• We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.

• *How to Apply**

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

• *Application Deadline**

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• *Note**

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.