**Experienced Customer Service Representative – Part-Time Remote Jobs at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading retail company, we understand the importance of providing best-in-class service to our valued customers, stores, and associates. Our Contact Center is a high-volume environment that handles over 6 million contacts per year, and we're seeking career-minded, customer-centric individuals to join our team as Customer Care Resolution Coordinators.

• *About arenaflex**

arenaflex is a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential. We're a metrics-driven center dedicated to driving results, and our associates thrive in this fast-paced environment. With a focus on growth and development, we invest in our associates to help them succeed in their careers.

• *Why Join arenaflex?**

• Work from the comfort of your own home while providing exceptional service to our valued customers
• Be part of a highly engaged team that prides itself on exceeding customer expectations, building relationships, and providing individual and team recognition
• Enjoy a variety of shift opportunities to fit your schedule
• Take advantage of our comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and education assistance

• *Essential Job Functions**

As a Customer Care Resolution Coordinator, you will:

• Take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues
• Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
• Be punctual, reliable, and dedicated to making a difference in the lives of our customers

• *Requirements**

• Type a minimum of 25 WPM
• Be proficient with Microsoft Office programs (Outlook, Word)
• Have a high school diploma or GED
• Successfully complete mandatory training
• Have customer service experience

• *Location and Hours**

• Work from Home in Approved States
• Provide 24/7 customer care with a variety of shift opportunities

• *Associate Benefits**

• Medical/Dental/Vision
• Matching 401K
• Stock Purchase Plan
• Annual Performance Bonus
• Store Discount Card
• Education Assistance

• *About arenaflex Contact Center**

The arenaflex Contact Center specializes in providing best-in-class service to customers, stores, and associates. Our associates thrive in this high-volume environment that handles over 6 million contacts per year. We are a metrics-driven center dedicated to driving results via phone, email, and chat communication.

• *Job Type**

Full-time

• *Pay**

$15.00 per hour

• *Benefits**

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

• *Shift**

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

• *Weekly Day Range**

• Monday to Friday
• Weekend availability

• *Work Setting**

• Remote

• *Education**

• High school or equivalent (Required)

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Care Resolution Coordinator.