**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in ensuring that all customer needs are met, and our business continues to grow and thrive. If you're passionate about providing top-notch service, have a strong work ethic, and are eager to take on new challenges, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower businesses to succeed. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients and partners. Our team is dedicated to delivering exceptional results, and we're committed to creating a work environment that's collaborative, inclusive, and supportive.

• *Job Summary**

As an Experienced Customer Service Representative, you'll be the primary point of contact for our customers, ensuring that all their needs are met and exceeded. You'll work closely with various departments, including sales, technical service, distribution centers, manufacturing, purchasing, and credit, to provide quick responses and resolve customer inquiries. Your goal will be to maintain and grow business at existing and new arenaflex accounts, while providing exceptional customer service and support.

• *Scope of Responsibilities**

• Supervisory Responsibilities: No
• Number of direct reports: N/A

• *Essential Functions**

• Respond to customer inquiries received by phone, email, and fax, documenting interactions in Salesforce.
• Also responsible for inquiries from sales, telesales, and distribution centers.
• Recommend, quote, sample, and sell VBS products.
• Document opportunities where VBS product does not meet customer requirements, validate that pursuing a custom construction makes economic sense via established arenaflex guidelines, and then professionally transfer the customer to the arenaflex technical community for further discussion.
• Responsible for all aspects of Order Fulfillment from receipt of order through delivery and invoicing.
• Enter new orders, verifying for accuracy against documented procedures. Process order changes/cancellations.
• Recommend alternative product (VBS) constructions if required.
• Monitor open work orders and expedite as needed.
• Proactively notify customers of late or problem orders and any VBS product alternatives to assist the customer.
• Resolve customer-specific freight and logistics issues/questions through consultation with arenaflex Shipping Departments.
• Working knowledge and demonstrated ability to use the E-price tool to fully support customer inquiries, including but not limited to VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders.
• Resolve information-related customer complaints and implement corrective action. Confirm resolution and corrective action to the customer via established arenaflex guidelines. Review complaint instance and corrective action with colleagues to prevent recurrence.
• Handle complaints for pricing mistakes, order entry errors, and customer accommodations.
• Proactively engage selected assigned accounts by initiating phone and/or email contact to better understand business applications in which arenaflex participates as well as to uncover missed opportunities in which arenaflex is not participating.
• Assist with order entry overflow for repeat orders.
• Assist with standard price quotations overflow.
• Responsible for entry of new customer information.
• Contribute to Customer Service Improvement Teams as required.
• Ability to use problem-solving skills and a "can-do attitude" to overcome obstacles.
• Cross-train new employees when appropriate.

• *Requirements**

• EDUCATION: Bachelor's degree or equivalent business experience.
• EXPERIENCE: 1-3 years previous Customer Service experience. Experience in a Manufacturing environment and experience using an ERP system highly preferred.
• PERSONAL CONTACTS (Internal/External): Customers, Customer Service team members, Sales, Supply Chain, Manufacturing, Purchasing, and Finance.
• CONFIDENTIAL DATA: Customer pricing and applications.
• COGNITIVE/PHYSICAL REQUIREMENTS RELATED TO ESSENTIAL FUNCTIONS: Repetitive movement of hands and fingers – typing and/or writing. Occasional standing, walking, stooping, kneeling, or crouching. Reach with hands and arms. Talk and hear.
• PHYSICAL WORK ENVIRONMENT: Home/Office Environment, Responsible for supporting Western US Region Territory – Pacific Time Zone hours required.

• *Job Categorization:** 1
• TRAVEL %: Limited for industry education

• *Job Specific Competencies, Experience & Skills**

• Excellent Customer Service
• Verbal and Written Communication skills
• Ability to learn quickly
• Troubleshooting/Problem-solving skills
• Ability to work under pressure
• Collaborative team spirit
• Adaptability
• Proficient in Microsoft Office Suite (including Excel)
• Experience using Salesforce.com a plus

• *What We Offer**

• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!