**Experienced Customer Service Specialist II – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we connect and interact with our customers. As a Customer Service Specialist II, you'll play a vital role in delivering an extraordinary customer experience, building strong business relationships, and driving growth through our Extraordinary Customer Experience strategy. If you're a self-starter with a passion for customer service, we want to hear from you.

• *About arenaflex**

arenaflex is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, we're committed to ensuring that EVERY CONNECTION COUNTS.

• *Job Summary**

As a Customer Service Specialist II, you'll be responsible for providing exceptional customer service, resolving customer complaints, and promoting arenaflex's products and services. You'll work closely with internal and external customers, account managers, and other functional areas to deliver outstanding service and support. This is a frontline service position that requires strong communication, problem-solving, and analytical skills.

• *Key Responsibilities**

• Ensure all responses follow approved company guidelines
• Handle customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Resolve, prioritize, and research customer issues in a timely and accurate fashion
• Work in partnership with customers and account managers to plan activity and grow and develop the accounts
• Manage customer needs and requirements by identifying and seeking out new opportunities to improve the service level and relationship
• Identify and support the customers' business and competition
• Proactively identifying and eliminating potential issues that may negatively affect the customer
• Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved
• Liaise and coordinate with account managers and internal staff proactively in relation to the day-to-day running of the account(s)
• Analyze and lead improvement to Customer's specific KPI's
• Align with the team of specialists to ensure tasks are achieved with quick turnaround
• Representing and advocating internally for the voice of customer
• Answering incoming calls regarding service questions, product problems, billing issues, and general client concern
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Performs contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements
• Implement process improvement to standardized operational procedures (SOP)
• Works under limited or minimal supervision, referring only very complex issues to higher levels
• May provide training and guidance to others

• *Essential Qualifications**

• Associate's degree and above preferred
• Relevant work experience (3+ years) Prefer experience within the Manufacturing arena
• SAP or Salesforce system knowledge is required
• Proficiency with MS Office applications
• Ability to work in a fast-paced, ever-changing environment
• Analytical skills and problem-solving capabilities
• Strong Project, account, and time management skills
• Must be a self-starter
• Flexibility to work extended hours, when needed

• *Preferred Qualifications**

• Experience with customer relationship management (CRM) software
• Knowledge of industry-specific regulations and compliance
• Experience with process improvement and change management
• Strong communication and interpersonal skills
• Ability to work in a team environment

• *Competencies**

• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

• *What We Offer**

• Competitive base salary commensurate with experience: $51,600 - $77,400 (subject to change dependent on physical location)
• Total Compensation = Base Salary + Incentive(s) + Benefits
• Comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits
• Opportunity to work with a global leader in industrial technology
• Collaborative and dynamic work environment
• Professional development and growth opportunities

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

• *Remote Work Opportunity**

This is a remote work opportunity, and you'll have the flexibility to work from home. However, you'll be required to have a dedicated workspace and reliable internet connection.

• *Apply Now**