**Experienced Customer Service Specialist – Order Management and Logistics Coordination**

At arenaflex, we are committed to delivering exceptional customer experiences and ensuring seamless order management processes. As an Experienced Customer Service Specialist, you will play a vital role in providing top-notch support to our customers, ensuring timely and accurate order fulfillment, and collaborating with internal teams to drive business success.

• *About arenaflex**

arenaflex is a leading organization in the industrial chemical market, dedicated to providing innovative solutions and exceptional customer service. Our team is passionate about delivering results-driven solutions that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we strive to build long-term relationships and drive business growth.

• *Key Responsibilities**

As an Experienced Customer Service Specialist, you will be responsible for:

• Entering and maintaining accurate pricing and customer details in our systems to ensure seamless order processing.
• Verifying customer pricing and terms of sale, and maintaining customer quotations, summary billing setup, and rebits in our ERP system.
• Communicating with our Sales group to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system.
• Inputting accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
• Collaborating with our plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
• Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details.
• Processing returns, credits, and debits in SAP in accordance with existing procedures.
• Coordinating imported products via the chain order process in SAP.
• Coordinating orders with third-party suppliers through the third-party order process in SAP.
• Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
• Performing other duties as assigned.

• *Essential Qualifications**

To be successful in this role, you will need:

• A High School diploma or equivalent, and 3 to 5 years of prior experience in customer service, accounts payable, or order entry.
• Experience in export transportation or international business in the industrial chemical market is preferred.
• Import/Export experience is highly desired.
• Solid communication skills, both written and verbal.
• Excellent organizational and interpersonal skills.
• Computer skills and proficiency with automated sales systems.
• Ability to input data quickly and accurately and function in a fast-paced environment.
• Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
• Ability to maintain confidential information at all times.
• Working knowledge of Microsoft Word and Excel.
• Working knowledge of SAP.

• *Preferred Qualifications**

While not essential, the following qualifications will be highly beneficial:

• Experience with distribution or manufacturing of products, preferably multiple products.
• SAP experience, particularly with a large portfolio of vendors/products.
• Order to Cash experience.
• Experience with a portfolio of accounts.
• Experience in a fast-paced environment.
• Multi-tasking abilities.
• Interaction with Sales/purchasing is helpful.
• Logistics experience is a plus.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we believe in investing in our employees' growth and development. As an Experienced Customer Service Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, order management, and logistics coordination.
• Collaborate with cross-functional teams to drive business success.
• Participate in training programs and workshops to enhance your skills and stay up-to-date with industry trends.
• Take on additional responsibilities and contribute to the growth and development of our organization.

• *Work Environment and Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. As an Experienced Customer Service Specialist, you will be part of a dynamic team that values:

• Open communication and transparency.
• Continuous learning and professional development.
• Collaboration and teamwork.
• Customer satisfaction and loyalty.
• Diversity and inclusion.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• A salary of $25/hour.
• A hybrid schedule, with 2 days in the office and 3 days working from home.
• Opportunities for career growth and professional development.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A fun and dynamic work environment with a team of passionate and dedicated professionals.

• *How to Apply**

If you are a motivated and customer-focused individual with a passion for order management and logistics coordination, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

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