**Experienced Customer Service Supervisor – Airline Operations and Customer Experience**

Are you a motivated and results-driven leader looking to take your career to new heights? Do you have a passion for delivering exceptional customer experiences and a proven track record of leading high-performing teams? If so, we invite you to join the arenaflex team as an Experienced Customer Service Supervisor – Airline Operations and Customer Experience.

• *About arenaflex**

arenaflex is a fast-growing airline that prides itself on providing outstanding service to its customers. With a commitment to safety, reliability, and customer satisfaction, we are constantly seeking talented individuals to join our team. As a Supervisor with arenaflex, you will be part of a dynamic and supportive environment that encourages growth, innovation, and teamwork.

• *Responsibilities**

As an Experienced Customer Service Supervisor – Airline Operations and Customer Experience, you will be responsible for leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Your key responsibilities will include:

• Coordinating day-to-day station operations, including scheduling and manpower utilization
• Maintaining a safe, dependable, and consistent operation
• Conducting Agent observations and providing feedback for improvement
• Scheduling and administering local training, including new hire training
• Investigating and resolving operational issues, as well as customer service issues
• Participating in operational conference calls, station audits, and preparing various reports
• Maintaining records, such as time and attendance, personnel files, and performance
• Supervising Station Agents, who have combined duties within ramp service and customer service operations
• Creating a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Using reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Informing passengers through all aspects of their experience with arenaflex, communicating appropriate information about their trips and belongings
• Guiding and directing incoming and outgoing aircraft on the taxiway to ensure safe and on-time departures
• Loading, unloading, sorting, and transferring passenger baggage, cargo/freight, and company materials
• Operating ground equipment, such as tugs, belt loaders, and bag carts, to assist with aircraft operations
• Collaborating with the internal team to ensure a safe and on-time departure
• Performing other duties as required, such as cleaning aircraft interiors, cleaning and servicing aircraft lavatories, and working in the Baggage Service Office to track the location of baggage

• *Qualifications**

We are seeking a highly motivated and experienced leader who possesses the following qualifications:

• Minimum Age: 18
• High school diploma or GED equivalent
• Valid, unexpired, and unsuspended state driver's license (some license restrictions may prohibit a candidate from being considered for this role)
• Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs
• Ability to work rotating shifts, including nights, holidays, weekends, and days off
• Flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Ability to perform all duties in various weather conditions and time constraints
• Ability to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States

• *Preferred Qualifications**

• A minimum of one year of customer service experience
• Previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations

• *Work Environment and Culture**

As a Supervisor with arenaflex, you will be part of a dynamic and supportive environment that encourages growth, innovation, and teamwork. Our company culture values:

• Safety: We prioritize the safety of our employees, customers, and the general public.
• Reliability: We strive to deliver on-time and safe operations, every time.
• Customer Satisfaction: We are committed to providing exceptional customer experiences.
• Teamwork: We believe in collaboration and open communication to achieve our goals.
• Innovation: We encourage creativity and innovation to improve our operations and services.

• *Compensation and Benefits**

arenaflex offers a competitive compensation package, including:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

• *How to Apply**

If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Service Supervisor – Airline Operations and Customer Experience position at arenaflex. Please submit your application, including your resume and a cover letter, to our website or through the link below.

We are an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.