**Experienced Customer Service/Technical Support Representative – Remote Work Opportunity with arenaflex**

Are you looking for a career change that offers a perfect blend of flexibility, growth opportunities, and a chance to make a real impact on people's lives? Do you want to join a forward-thinking global organization that values its employees, fosters a culture of inclusivity, and encourages continuous learning and development? If so, we invite you to explore the exciting opportunity of becoming an Experienced Customer Service/Technical Support Representative at arenaflex.

• *About arenaflex**

arenaflex is a global leader in customer experience (CX) solutions, helping the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. Our mission is to empower our clients to deliver outstanding customer experiences that drive loyalty, retention, and growth. With a diverse team of over 40,000 employees from 40 countries, we are united as "One arenaflex," working together to make a positive impact on our customers, communities, and the world.

• *Career Growth and Personal Development**

At arenaflex, we believe that our employees are our greatest asset. That's why we invest heavily in their growth and development, offering a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal talent development and career advancement.

• *What You Will Do in This Role**

As an Experienced Customer Service/Technical Support Representative at arenaflex, you will play a critical role in delivering exceptional customer experiences to our clients' customers. Your responsibilities will include:

• Assisting external users of our clients' technical products or services, identifying, investigating, researching, and providing resolution to user questions and problems.
• Troubleshooting basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products.
• Focusing on customer experience-driven troubleshooting versus traditional transactional approaches.
• De-escalating customers and following appropriate escalation paths to resolve technical issues.
• Solving problems that are generally unstructured and require extensive use of conceptual thinking skills.
• Ensuring service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer.
• Probing for understanding.

• *Your Qualifications**

To succeed in this role, you will need to possess the following skills, knowledge, and personal qualities:

• One year of related technical experience preferred.
• A non-Apple, non-Chromebook personal desktop or laptop (BYOD).
• Relevant technical expertise related to our programs (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) preferred.
• Courteous with a strong customer service orientation.
• Ability to effectively communicate, both written and verbally.
• Ability to learn, including strong problem-solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently with minimal supervision.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

• *What's in It for You**

As an Experienced Customer Service/Technical Support Representative at arenaflex, you can expect a comprehensive benefits package, including:

• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and the world.
• Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event, the Arnold Days Parade!
• Paid training (Customize to time – and other specifics).
• US Full benefits – 401K (U.S. ONLY), medical, dental, vision, and an employee assistance program (EAP), which includes free short-term counseling sessions for a full range of personal issues and assistance in achieving a healthy work-life balance.
• Concentrix also offers a stock purchasing program, Huang Leadership Development Scholarship, and career development through our very own online university, the CNXU!
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups, such as the Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you, as well as wellness training opportunities.
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with.

• *Reimagine the Best Version of You!**

If this opportunity resonates with you, we invite you to apply today and discover why over 300,000 people around the globe call arenaflex their "employer of choice" – proudly united as "One arenaflex."

• *Location:** USA, OH, Work-at-Home

• *Language Requirements:** English

• *Time Type:** Full-time

• *Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

• *Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

• *Where Job May be Performed:** Currently, this position may be performed only in the states listed here.

• *arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**

For more information regarding your EEO rights as an applicant, please visit the following websites:

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To request a reasonable accommodation, please click here.

If you wish to review the Affirmative Action Plan, please click here.

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