**Experienced Customer Success Manager – Korea Market Expansion**

At arenaflex, we're revolutionizing the Audio AI landscape, empowering millions of individuals and businesses worldwide. As a Customer Success Manager in our Korea market, you'll play a pivotal role in driving growth, adoption, and customer satisfaction for our cutting-edge products. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to join our dynamic team and shape the future of Audio AI.

• *About arenaflex**

arenaflex is a research and product company at the forefront of Audio AI innovation. Our mission is to harness the power of AI to transform the way people interact with technology. With a strong focus on customer-centricity, we're committed to delivering high-quality products and services that exceed our customers' expectations. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for innovation and excellence.

• *Our Culture**

At arenaflex, we value:

• **High-velocity innovation**: We foster a culture of rapid experimentation, lean autonomous teams, and minimal bureaucracy, enabling us to move quickly and respond to changing market conditions.
• **Impact over job titles**: We prioritize the impact you make, not your job title. Every team member is empowered to take ownership of their work and contribute to the company's success.
• **AI-first approach**: We leverage AI to drive efficiency, quality, and innovation across all aspects of our business, from engineering to growth to operations.
• **Excellence everywhere**: We strive for excellence in everything we do, ensuring that our products and services meet the highest standards of quality and performance.
• **Global team**: We celebrate diversity and inclusivity, welcoming talented individuals from around the world to join our team.

• *What We Offer**

As a Customer Success Manager at arenaflex, you'll enjoy:

• **Learning & development**: An annual discretionary stipend towards professional development, empowering you to grow and enhance your skills.
• **Social travel**: An annual discretionary stipend to meet up with colleagues and build meaningful relationships.
• **Annual company offsite**: A unique opportunity to connect with our global team and celebrate our achievements.
• **Co-working**: A monthly co-working stipend to support your remote work needs.

• *About the Role**

As a Customer Success Manager in our Korea market, you'll:

• Partner with our CS team to develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in Korea.
• Build, maintain, and own strong relationships with a book of 50 enterprise clients in Korea.
• Play a key role in onboarding new clients and driving long-term adoption of multiple products.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own expansion and renewal of accounts within your book of business, driving towards best-in-class NRR results.
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

• *What You Bring**

To succeed in this role, you'll need:

• 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization.
• Experience demonstrating and unlocking value for customers in Korea with technical, mission-critical products (such as conversational AI).
• Commercial experience – you'll own renewals and expansion for your book of business, driving towards best-in-class NRR results.
• A strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
• Exceptional communication skills with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
• Strong analytical thinking and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
• Fluency in Korean and English.

• *Join Our Team**

If you're a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity. As a Customer Success Manager at arenaflex, you'll have the chance to shape the future of Audio AI and make a meaningful impact on our customers' lives. Don't miss this chance to join our dynamic team and embark on a rewarding career journey.