**Experienced Customer Success Manager – Strategic Account Management and Value Realization**

At arenaflex, we believe that a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities, and the planet while still being profitable. Our culture is driven by our value of putting our people first, and we're committed to fostering an inclusive, collaborative, and empowered environment for our team members. If you're inspired to make a brighter workday for all and transform with us to the next stage of our growth journey, bring your brightest version of you... and have a brighter workday here.

• *About the Team**

Join our team and experience arenaflex! The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with arenaflex. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.

• *About the Role**

As an arenaflex Customer Success Manager on the Central South team, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their arenaflex investments through comprehensive adoption and value engagements. As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews and engagements, you will help your customers realize value and uncover adoption opportunities.

• *Responsibilities:**

• Focused on high-touch, curated experiences for arenaflex's most strategic accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
• Acting as a strategic partner with insights into customer's objectives and driving product adoption by aligning arenaflex's features and functionality with customers' overall business needs
• Ability to understand and identify arenaflex services and offerings and how they help meet customer's objectives leading to upsell opportunities
• Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
• Acting as a liaison between product management and the customer with a focus on communicating the arenaflex Roadmap and how this will influence customer activities
• Collaborating cross-functionally with account team members to create a seamless & optimal customer experience
• Creating customer champions and advocates
• Expected results within 3-6 months:
+ A working knowledge of arenaflex products, services, and offerings+ Self-sufficient management of a portfolio of 20-25 customers in the United States+ Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities+ Manage and establish customer relationships including key executives and decision makers+ Timely execution of customer success engagements

• *About You**

• Basic Qualifications:
+ 3-5 years in Customer Success, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers+ Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels
• Other Qualifications:
+ Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services, and Product Management)+ Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred+ Consistent track record to collaborate and build positive relationships with customers including the executive level+ Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership+ Bachelor degree or equivalent work experience; Business or Technical degree preferred+ Ability to travel up to 30%

• *Work Environment and Company Culture**

At arenaflex, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives, which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us!

• *Compensation, Perks, and Benefits**

• Workday Pay Transparency Statement: The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location.
• As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
• Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors, including, but not limited to, geography, experience, skills, job duties, and business need, among other things.
• For more information regarding arenaflex's comprehensive benefits, please click here.

• *Flexible Work**

Our approach to flexible work combines the best of both worlds: in-person time and remote. Our teams are enabled to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity workplace. Individuals seeking employment at arenaflex are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.