**Experienced Customer Support Representative – Family Management and Co-Parenting Application Support**

At arenaflex, we're on a mission to help families thrive across all of life's circumstances. Our innovative technology solutions bring together three leading family management brands: OurFamilyWizard, the world's most trusted co-parenting application, and Cozi, the family organizing app in the U.S, and FamilyWall, the leading European-based family organization app. We're passionate about creating a safe and productive environment for families to co-exist, and we're looking for a talented Customer Support Representative to join our team.

• *About arenaflex**

arenaflex is a technology company that's dedicated to providing holistic solutions for all types of families. Our platforms, including OurFamilyWizard, Cozi, and FamilyWall, offer a comprehensive set of tools for families to manage their schedules, record documentation, exchange digital payments, and settle disputes. With over 1 million parents and family law practitioners using our technology, we're committed to helping families thrive.

• *About the Role**

As a Customer Support Representative at arenaflex, you'll play a critical role in providing technical and billing support for application users. You'll serve as a point of contact between the end users and the development team, helping customers who contact us through phones, email, and chat. Your goal will be to resolve customer issues quickly and efficiently, while maintaining a high level of courtesy and professionalism.

• *Key Responsibilities**

• Provide technical, account, and billing support for customers using the OurFamilyWizard mobile app
• Quickly resolve customer questions and requests in a friendly, professional manner
• Diagnose and report on technical glitches and share customer feedback
• Educate customers on OurFamilyWizard features and benefits
• Grow and maintain a working knowledge of all company products, services, and promotions
• Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols
• Understand and profile customer needs to make recommendations for additional services

• *What You'll Bring**

• A high level of web proficiency and strong computer skills
• Strong communication skills, both written and verbal, with an eye toward grammatical proficiency
• Proficiency in Microsoft Office and solid understanding of Web, Android, and iOS platforms and operating systems
• Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred
• Bachelors/Professional degree or equivalent experience is preferred
• Experience with error reporting tools like JIRA is a plus
• Experience with customer support tools like Zendesk is a plus
• Knowledge of the Family Law industry is a plus

• *Why Join arenaflex?**

• **Great Mission**: We're passionate about creating a safe and productive environment for families to co-exist. Our mission is to help families thrive, and we're committed to making a positive impact.
• **Growing Team**: We're a dynamic and innovative company that's constantly evolving. You'll have the opportunity to contribute meaningfully to our organization as we hit our second stride.
• **Amazing Culture**: Our culture is positive and supportive, with a focus on collaboration, creativity, and continuous learning. We're a team of curious, inventive, and hardworking individuals who are passionate about making a difference.

• *Benefits**

• Full Medical: arenaflex pays 100% of the premium for employee AND additional family members
• 401k: Up to a 4% match with immediate vesting
• 12 weeks paid leave for all new parents
• 12 Paid Company Holidays + Paid Winter Break + Additional You Days
• Learning & Development stipend for employees
• Supportive and flexible working environment - work from anywhere!

• *Equal Employment Opportunities**

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• *How to Apply**

If you're passionate about helping families thrive and have a strong customer support background, we'd love to hear from you! Apply now to join our team and be a part of something amazing.