**Experienced Customer Support Supervisor – Lead a Team and Drive Exceptional Service in the i-Gaming Space**

At arenaflex, we're revolutionizing the i-gaming industry with our cutting-edge technology and unwavering commitment to customer satisfaction. As a leading company in this dynamic space, we're seeking an exceptional Customer Support Supervisor to join our team and lead our customer support operations to new heights. If you're a seasoned leader with a passion for delivering top-notch support, we want to hear from you.

• *About arenaflex**

arenaflex is a trailblazing company in the i-gaming space, dedicated to providing an unparalleled user experience for our customers across two major sites. Our fast-paced and dynamic environment is the perfect place for talented individuals who thrive in a culture of innovation and excellence. We're committed to exceeding expectations and setting new standards in customer satisfaction, and we're looking for a Customer Support Supervisor who shares our vision.

• *Key Responsibilities**

As the Customer Support Supervisor at arenaflex, you'll oversee a team of customer support agents responsible for managing technical escalations, providing coaching and development, and ensuring excellent service delivery. Your key responsibilities will include:

• Supervising and leading a team of customer support agents handling inquiries for two i-gaming sites
• Managing technical escalations, ensuring timely and effective resolution of issues
• Providing coaching, development, and performance feedback to team members
• Monitoring and analyzing team performance metrics, implementing improvements as needed
• Providing weekly, monthly, quarterly, and annual updates regarding the performance of team members and the team
• Monitoring and supervising ticketing and live chat systems (e.g., Zendesk, Intercom, Freshdesk, Crisp) to manage customer interactions
• Staying informed about the i-gaming community, including slang and internet culture, to better understand and address customer needs
• Possessing knowledge of cryptocurrency or demonstrating a willingness to learn
• Adapting to sudden changes in direction and handling unexpected challenges with agility
• Being available during standard business hours in your region, with occasional weekend or night shifts as required
• Maintaining a strong focus on Customer Satisfaction and user experience, continuously seeking ways to improve service quality

• *Qualifications**

To succeed as a Customer Support Supervisor at arenaflex, you'll need:

• Proven experience as a direct leader, supervisor, or team lead in a support or service team
• Experience managing technical escalations and coaching a team of at least 4 direct reports
• Proficiency with ticketing and live chat systems such as Zendesk, Intercom, Freshdesk, or Crisp
• Familiarity with the i-gaming space and its community, including slang and internet culture
• Knowledge of cryptocurrency or a willingness to learn
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, dynamic environment and handle sudden changes in direction

• *Why Join arenaflex?**

• Be part of an innovative and growing company in the i-gaming space
• Lead a talented team and significantly impact our customer support operations
• Opportunity to learn and grow in a dynamic and fast-paced environment
• Contribute to a culture that prioritizes Customer Satisfaction and user experience

• *Benefits**

As a valued member of our team, you'll enjoy:

• A competitive salary range of $65,000 - $85,000, with actual salaries varying based on factors such as location, experience, and skills
• Paid holidays and time off
• Full medical, dental, and vision insurance
• Voluntary life insurance
• Fully remote work environment

• *Schedule**

• Monday to Friday

• *Application Question(s)**

• Do you have experience in the i-gaming/gaming industry?
• Do you have experience with Cryptocurrency?
• Do you have experience managing a team?

• *Experience**

• Intercom: 1 year (Required)

• *Work Location**

• Remote

If you're a seasoned leader with a passion for delivering exceptional customer support, we want to hear from you. Apply now to join our team and drive exceptional service in the i-gaming space.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:

• Competitive Salary: A salary range of $65,000 - $85,000, with actual salaries varying based on factors such as location, experience, and skills
• Paid Holidays and Time Off: Enjoy paid holidays and time off to recharge and relax
• Full Medical, Dental, and Vision Insurance: Stay healthy and protected with our comprehensive insurance package
• Voluntary Life Insurance: Add an extra layer of protection for you and your loved ones
• Fully Remote Work Environment: Work from anywhere, at any time, with our flexible remote work policy

Our Culture

At arenaflex, we're passionate about creating a culture that prioritizes Customer Satisfaction and user experience. We believe in:

• Empowering Our Team Members: We trust our team members to make decisions and take ownership of their work
• Continuous Learning and Growth: We encourage our team members to learn and grow with us, through training and development opportunities
• Collaboration and Communication: We believe in open and transparent communication, and we work together to achieve our goals
• Customer-Centric Approach: We put our customers at the heart of everything we do, and we strive to exceed their expectations

Join Our Team

If you're a seasoned leader with a passion for delivering exceptional customer support, we want to hear from you. Apply now to join our team and drive exceptional service in the i-gaming space.