**Experienced Customer Value Director – Strategic Customer Success and Growth**

At arenaflex, we're revolutionizing the way businesses operate by harnessing the power of community-generated AI and industry-leading total spend management platforms. Our mission is to empower organizations to make smarter, more profitable business decisions, driving operating margins and growth. As a Senior Customer Value Director at arenaflex, you'll play a critical role in maximizing customer value and ensuring our clients achieve their desired outcomes with our products and services.

• *Why Join arenaflex?**

At arenaflex, we're pioneers in innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Our collaborative culture is driven by transparency, openness, and a shared commitment to excellence. Join a company where your work has a global, measurable impact on our clients, the business, and each other.

• *The Impact of Customer Value Director at arenaflex**

As a Senior Customer Value Director, you'll be responsible for maximizing customer value and ensuring our clients achieve their desired outcomes with our products and services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth.

• *What You'll Do:**

• Represent the primary point of contact from arenaflex to customers after customer go-live, providing critical functions such as:
+ Work with/coach customer teams to drive customer success strategies and achieve customer success goals+ Provide communication to customers regarding arenaflex, new product capabilities, and other critical information
• Focus on key areas such as:
+ Customer success, value identification, and measurement+ Customer referenceability+ Customer renewal and growth of annual contract value+ Customer solution expansion
• Key activities include:
+ Participate in customer value framework workshops+ Develop and drive value plans+ Conduct scheduled customer check-ins+ Drive periodic business/value reviews+ Manage renewals+ Monitor customer performance+ Manage customer relationships+ Establish role as trusted advisor+ Coordinate arenaflex internal resources as needed+ Share best practices ideas, product information, and relevant arenaflex news+ Support/drive customer campaigns

• *What You'll Bring to arenaflex:**

• Strong P2P or S2C domain expertise
• Strong background in customer/client management
• Entrepreneurial attitude
• Negotiation skills
• Experience with demonstrated success in:
+ Managing client expectations+ Developing and maintaining executive relationships and associated influencing strategies+ Project management, including managing disparate, cross-functional, cross-enterprise project teams+ Ability to have value-based conversations with business executives+ Strong organizational and data analytic skills+ Strong communication skills, including professional writing skills, verbal skills, and experience presenting to executive teams
• Background in software and SaaS solutions a plus
• Minimum bachelor's degree required; master's degree a plus

• *Compensation and Benefits:**

The estimated pay range for this role is $136,000 - $184,000 + eligibility for commission with an estimated pay mix of 80/20. The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location. arenaflex complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.

• *Career Growth Opportunities and Learning Benefits:**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Customer Value Director, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and growth
• A dynamic and supportive work environment

• *Work Environment and Company Culture:**

arenaflex is a global company with a diverse and inclusive culture. Our offices are designed to foster collaboration, creativity, and innovation. As a Senior Customer Value Director, you'll be part of a team that values transparency, openness, and a shared commitment to excellence.

• *How to Apply:**

If you're a motivated and experienced professional looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and welcoming work environment that values diversity, equity, and inclusion.