**Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex**

At arenaflex, we're revolutionizing the way content creation teams collaborate with our cutting-edge tools and innovative approach to storytelling. As an External Support Engineer, you'll play a vital role in bridging the gap between our content teams and the tools engineering team, ensuring seamless communication and efficient issue resolution. If you're passionate about technology, collaboration, and creative problem-solving, we want to hear from you!

• *About arenaflex**

arenaflex is a global leader in entertainment and media, producing original content that captivates audiences worldwide. Our commitment to innovation and excellence has earned us a reputation as a pioneer in the industry. We're dedicated to fostering a culture of creativity, inclusivity, and collaboration, where talented individuals can thrive and grow.

• *Job Summary**

As an External Support Engineer at arenaflex, you'll be the first point of contact for content teams experiencing issues with our tools. You'll provide technical support, create reference materials, and collaborate with the tools engineering team to resolve complex problems. Your expertise will help drive feature development, improve efficiency, and enhance the overall user experience.

• *Key Responsibilities**

• Provide technical support to content/external teams in regards to use of content tools
• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

• *Essential Qualifications**

• Ability to read and understand C# code
• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Computer Science or related degree, or equivalent work experience
• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

• *Preferred Qualifications**

• Experience working in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Familiarity with Agile development methodologies
• Experience with cloud-based services and infrastructure

• *Work Environment and Culture**

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our offices are designed to foster collaboration and creativity, with state-of-the-art facilities and amenities. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program. Our culture is built on a foundation of trust, respect, and open communication, where every team member has a voice and a role to play in shaping our future.

• *Compensation and Benefits**

arenaflex offers a highly competitive salary range, typically between $150,000 - 325,000, depending on your specific job family, background, skills, and experience. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program. Our compensation package is designed to recognize and reward your contributions to our success.

• *How to Apply**

If you're passionate about technology, collaboration, and creative problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and explore how you can contribute to our team's success.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.