**Experienced Full Stack Automotive Customer Service Advisor – Spanish Bilingual Remote Opportunity**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading global company, we're committed to innovation, diversity, and growth. We're now seeking an experienced, compassionate, and bilingual Automotive Customer Service Advisor to join our remote team. If you're a fanatical customer service professional with a passion for helping others, we want to hear from you!

• *About arenaflex**

arenaflex is an award-winning global company recognized for our culture, diversity, leadership, and innovation. We help the world's best brands improve their businesses and better connect with their customers. With a strong commitment to customer satisfaction, we're growing our team of remote Automotive Customer Service Advisors. This is an exciting opportunity for you to build a rewarding career in the automotive industry.

• *Key Responsibilities**

As an Automotive Customer Service Advisor on our team, you'll be responsible for:

• Answering all incoming customer phone calls within quality standards, providing exceptional service and resolving issues efficiently
• Capturing prospect information, including name, address, phone number, email, product of interest, source, and CRM questions
• Answering detailed product questions on the brand, current nameplates, and their performance capabilities
• Defining consumer needs by asking relevant CRM/product questions
• Selecting fulfillment items and completing price and equips statements for consumers
• Locating dealers following standard dealerization rules
• Categorizing callers and offering appropriate touchpoints (warm transfers to a dealer)
• Providing website navigation assistance to consumer-oriented brand sites
• Escalating outstanding issues and providing goodwill to customers on behalf of the client within client guidelines
• Communicating in written form (email/text chat) with consumers regarding products and programs supported
• Conducting CRM outbound follow-up calls to ensure receipt of fulfillment items and answer any additional questions
• As required, calling consumers to invite them to attend events
• Following critical elements of the Minacs Call and File handling process
• Staying current with Center procedures, product information, and online resource tools
• Appropriately managing customer complaints from initial call to resolution

• *Who We're Looking For**

As an Automotive Customer Service Advisor, you'll bring empathy, integrity, knowledge, and a unique compassionate style to every interaction. You'll have:

• A high school diploma with 6+ months of customer service experience preferred
• A courteous and strong customer service orientation
• The ability to effectively communicate, both written and verbally
• The ability to learn, including strong problem-solving skills
• Dependability with proficient attention to detail
• The ability to rotate shifts, as needed
• A passion for helping others

• *What's in it for You?**

At arenaflex, we invest in our people and teams for ongoing personal and career development. In this role, you'll enjoy:

• Opportunities for performance incentives
• The opportunity to work from home
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Paid training
• US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
• Mentorship programs to help you create a strong foundation for a rewarding career
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you, as well as wellness training opportunities
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with

• *Why Join arenaflex?**

At arenaflex, we're one team, one company, 'One Concentrix.' We invite you to join us and be part of a global community that values innovation, diversity, and growth. With over 270,000 people around the world, we're a company that cares about our employees and our customers. We're committed to making a difference in our communities and beyond.

• *How to Apply**

If you're a motivated, customer-focused professional with a passion for helping others, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call arenaflex home.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

English
Spanish

To request a reasonable accommodation, please click here.

If you wish to review the Affirmative Action Plan, please click here