**Experienced Full Stack Customer Service Representative – Airline Industry**

Join the arenaflex family and embark on a journey of growth, development, and customer satisfaction. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring seamless travel processes, and upholding the highest standards of professionalism and courtesy.

• *About arenaflex**

arenaflex is a leading airline industry player, committed to providing top-notch services to our customers. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed. Our 20+ Representative Business Asset Gatherings are designed to connect our colleagues to our clients, partners, and stakeholders, fostering a comprehensive and inclusive work environment that addresses the complexities of our global community.

• *Why You'll Love This Role**

As an Experienced Full Stack Customer Service Representative, you will have the opportunity to:

• Connect with customers in a polite, professional, and courteous manner
• Enjoy a competitive starting hourly rate
• Develop your skills and expertise in a dynamic and fast-paced environment
• Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer experiences
• Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays

• *Key Responsibilities**

As a key member of our team, you will be responsible for:

• Welcoming customers at the airport or ticket counter, ensuring a smooth and efficient check-in process
• Monitoring the ticket counter area to ensure compliance with security protocols and procedures
• Assisting customers with self-service kiosks and booth operations, including printing tickets and receipts
• Adjusting and maintaining booth equipment, such as loading paper and cleaning surfaces
• Investigating booth technology issues to identify causes and resolve problems
• Collaborating with IT to resolve technical issues related to booth operations
• Confirming that customers' carry-on items comply with FAA and arenaflex policies
• Verifying and clearing travel documents, such as passports and visas, for international travelers
• Assisting customers with checked baggage handling, including completing customs forms and self-labeling
• Managing lines at ticket counters based on flight times or type of service required
• Accepting and activating customers' self-labeled baggage at the activation station
• Moving baggage throughout the ticket counter area, including transporting oversized bags to designated areas
• Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
• Referring customers to customer service specialists when necessary
• Performing document checks and verifications at booths
• Assisting non-ambulatory customers with boarding, deplaning, or other transportation needs
• Providing customers with gate information and directions
• Performing paging exercises, such as reporting forgotten items or requesting customers to return to locked bags (at certain airports)
• Performing additional related duties as deemed functionally significant by management, consistent with the collective bargaining agreement

• *Requirements**

To be successful in this role, you will need:

• A high school diploma or equivalent
• Be at least 18 years old
• Read, write, speak, and understand the English language
• Possess a valid driver's license, as required by local authorities
• Complete a pre-employment drug screen, comprehensive background check, or fingerprinting, as required by arenaflex and security regulations
• Meet FAA criminal background check requirements to qualify for unescorted access to airport security ID display areas (SIDA), if applicable
• Be eligible to work in the United States

• *Preferred Qualifications**

• Working knowledge of Sabre or other Traveler Service Systems
• Previous face-to-face customer service experience
• Experience working in a high-speed environment

• *What We Offer**

At arenaflex, we are committed to creating a workplace that values diversity, equity, and inclusion. We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and inclusive work environment
• A competitive starting hourly rate

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and apply online.