**Experienced Full Stack Customer Service Representative – Remote Call Center**

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking an experienced and skilled Customer Service Representative to join our remote call center team. As a key member of our team, you'll be responsible for connecting with individuals who have potentially qualified for compensation, providing exceptional customer service, and achieving monthly Key Performance Indicators (KPIs).

• *About arenaflex**

arenaflex is a leading organization in the industry, founded in 2015 with a commitment to helping those in need. Our company culture values empathy, compassion, and a strong work ethic. We're proud to offer a dynamic and supportive work environment that fosters growth and development. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a collaborative and driven team.

• *Responsibilities**

As a Customer Service Representative at arenaflex, your primary responsibilities will include:

• Connecting with individuals through an automated dialer who have potentially qualified for compensation
• Handling a high volume of calls, with an average of 40-50 calls per day, and identifying 1-5 potential qualified callers
• Multitasking while listening, answering questions, and viewing multiple windows
• Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT problems

• *This is for you if...**

• You have excellent verbal and written communication skills
• You have excellent interpersonal and customer service skills
• You have strong problem-solving and conflict resolution skills
• You're competitive and motivated by performance-based pay
• You're looking for a 40-hour workweek with a dynamic and supportive team

• *Requirements**

• Must reside in the State of Florida or New Jersey
• Must have a quiet, distraction-free space to work
• A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM+ 20 GB of free storage+ 1.2 GHz or faster CPU
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
• Strong background in call-center environment and sales-focused experience
• 2 years of phone sales/customer service experience

• *This is not for you if...**

• You're unable to troubleshoot basic technical issues
• You're unable to work 40 hours per week, each week
• You're unable to handle 350 calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• You're unable to use problem-solving skills
• You're unable to work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

• *Benefits**

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of the training period

• *Hours of Operation**

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

• *Why join arenaflex?**

• Competitive compensation package with commissions and bonuses
• Opportunities for career growth and development
• Dynamic and supportive work environment
• Flexible remote work arrangement
• Comprehensive benefits package, including health insurance, vision & dental coverage, and paid time off

• *How to apply**

If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.