**Experienced Full Stack Customer Service Representative – Remote Overnight Shift**

At arenaflex, we're not just a company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences. As a remote customer service representative, you'll be the face of our brand, working closely with clients to resolve their queries, address their concerns, and exceed their expectations. If you're a customer-oriented individual with a passion for delivering top-notch service, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of contact management solutions, operating over 20 contact centers across the continental United States and Canada. With a vast range of services, including telephone answering, appointment setting, customer support, and sales, we've built a reputation for excellence with over 10,000 satisfied clients and processing over 125 million interactions per year.

• *Job Summary**

We're seeking experienced customer service representatives to join our remote team, working overnight shifts from Wednesday to Sunday (11pm-7:30am). As a key member of our team, you'll be responsible for providing high-level customer service solutions, managing large volumes of inbound calls, and making consistent outbound calls to achieve sales targets and call handling quotas. If you're a strong communicator with a passion for delivering exceptional customer experiences, we want to hear from you!

• *Job Duties / Responsibilities / Essential Functions**

• Manage large amounts of inbound calls and make consistent outbound calls to achieve sales targets and call handling quotas
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

• *Required Knowledge /Skills / Abilities / Qualifications**

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
• Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training
• Flexibility with scheduling and work hours
• Other requirements which may vary as determined by management
• Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry
• At least one year of previous high-volume call center experience
• Experience working with an automatic dialer
• MUST BE COMPUTER LITERATE
• Pleasant phone demeanor
• Experience in BOTH inbound and outbound environments

• *Work-from-Home Requirements**

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected Headset
• Webcam
• Quiet dedicated place to work free from distractions, including pets and children

• *Benefits**

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

• *Experience Level**

• 1 year

• *Shift**

• Night shift

• *Weekly Day Range**

• Every weekend
• Monday to Friday

• *Work Setting**

• Call center
• Remote

• *Application Question(s)**

• Do you have high-speed internet with at least 10 MBPS download speed and 10 MBPS upload speed, a PC/Laptop with Windows 10 with at least the following computer specs: Processor: Ryzen 5 or Core i5 or better, Memory: 16GB RAM or more, Storage: 250GB or more (SSD better than HDD)? (Deal Breaker)
• Have you ever worked for arenaflex or any of their subsidiaries? (Deal Breaker)

• *Education**

• High school or equivalent (Preferred)

• *Experience**

• Call center: 1 year (Required)
• Customer support: 1 year (Required)
• Customer Service: 1 year (Required)
• Computer literacy: 1 year (Required)

• *Shift Availability**

• Overnight Shift (Required)

• *Work Location**

• Remote

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex.