**Experienced Full Stack Customer Support Representative – SaaS Support, CRM**

• *Join arenaflex's Remote Team and Unlock a Rewarding Career Opportunity**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Support Representative to join our remote team. As a key member of our support team, you will be the first point of contact for our clients, providing timely and effective solutions to their software-related issues.

• *About arenaflex**

arenaflex is a leading provider of innovative software solutions for financial advisors and wealth managers. Our intuitive web-based CRM empowers users to manage their current book of business, increase sales, and streamline their workflow. With a strong focus on customer satisfaction, we are committed to delivering exceptional support experiences that exceed our clients' expectations.

• *Why Join arenaflex?**

• **Remote Work**: Enjoy the flexibility of working from anywhere, at any time, with a permanently 100% remote team.
• **Competitive Compensation**: Earn a competitive salary of $60-$70k, plus benefits, 401k, and vacation/PTO.
• **Career Growth Opportunities**: We believe in promoting from within and offer opportunities for professional growth and development.
• **Modern, Supportive Start-up Culture**: Join a dynamic team that values collaboration, innovation, and customer satisfaction.

• *Key Responsibilities**

As a Full Stack Customer Support Representative, you will:

• **Act as the First Line of Support**: Provide timely and effective solutions to clients' software-related issues via email, phone, video chat, screen share, and other communication channels.
• **Screen Share to Review Customer Issues**: Collaborate with clients to identify and resolve software issues, providing clear explanations and solutions.
• **Keep an Eye Out for Recurring Software Issues**: Analyze and suggest improvements to prevent future issues, ensuring our software meets the highest standards of quality and performance.
• **Stay Up-to-Date with Software Updates**: Continuously update your knowledge of our software and its features to provide expert support and guidance to clients.

• *Essential Qualifications**

To succeed in this role, you will need:

• **Software/SaaS Support Experience**: A strong background in software or SaaS support, with a proven track record of delivering exceptional customer experiences.
• **Communication Skills**: Excellent verbal and written communication skills, with the ability to articulate complex technical information in a clear and concise manner.
• **Problem-Solving Skills**: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex software issues.
• **Technical Skills**: Proficiency in software and SaaS support tools, including CRMs, WealthTech, Jira, Confluence, and other relevant technologies.

• *Preferred Qualifications**

While not required, experience with the following technologies is a plus:

• **CRMs**: Familiarity with customer relationship management systems, including their features and functionality.
• **WealthTech**: Knowledge of wealth management software and its applications.
• **Jira**: Experience with Jira, a popular project management and issue tracking tool.
• **Confluence**: Familiarity with Confluence, a collaboration and knowledge management platform.

• *What's In It for You?**

As a Full Stack Customer Support Representative at arenaflex, you can expect:

• **Competitive Compensation**: Earn a competitive salary of $60-$70k, plus benefits, 401k, and vacation/PTO.
• **Permanently Remote Work**: Enjoy the flexibility of working from anywhere, at any time, with a permanently 100% remote team.
• **Career Growth Opportunities**: We believe in promoting from within and offer opportunities for professional growth and development.
• **Modern, Supportive Start-up Culture**: Join a dynamic team that values collaboration, innovation, and customer satisfaction.

• *How to Apply**

If you are a motivated and customer-centric professional with a passion for delivering exceptional support experiences, please submit your application today. We look forward to hearing from you!