**Experienced Full Stack Data Analyst – Voice of the Customer Method Transformation and Innovation**

At arenaflex, we're dedicated to creating a workplace where every individual feels valued, heard, and empowered to contribute to our organization's success. As a Senior Data Analyst, you'll be an integral part of our Customer Listening Team, working closely with cross-functional teams to drive the transformation and innovation of our Voice of the Customer (VOC) method. This is an exciting opportunity to join our crew and lead the way in delivering exceptional customer experiences.

• *About arenaflex**

arenaflex is a leading organization with a rich history of innovation and customer-centricity. With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team plays a critical role in shaping our organization's values and effective backing promise to deliver a first-class customer experience every day. We're committed to upholding our organization's values and creating a work environment where every person feels seen, heard, and valued.

• *The Senior Data Analyst Role**

As a Senior Data Analyst, you'll be responsible for assisting in the transformation and innovation of our VOC method. Your primary focus will be on helping to improve and preserve the new VOC technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics, our survey seller. You'll work closely with product and process owners, concern matter specialists from Qualtrics, and the Agile team in technology to drive this initiative forward.

• *Key Responsibilities**

• Collaborate with utility teams to outline, build, and capture business needs
• Grow knowledge of Voice of the Customer methods and leverage them to outline and transform data within the Cornerstone large data platform
• Design and build robust data model architecture to aid in fulfilling statistical processing and standardized metric definitions
• Develop and deliver big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels
• Provide pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
• Power consumer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
• Proactively identify and automate repetitive tasks to improve best and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease to quit technique

• *Essential Qualifications**

• Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks for a span of no less than 3 years
• Active collaboration with dating managers/product owners for expertise functional requirements and converting them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups

• *Preferred Qualifications**

• Experience with data visualization tools and techniques
• Knowledge of cloud-based data platforms and services
• Familiarity with machine learning algorithms and techniques
• Experience with data governance and quality assurance

• *Work Environment and Company Culture**

At arenaflex, we prioritize our colleagues' and their loved ones' holistic well-being. We offer a range of benefits and programs to support their physical, financial, and intellectual health throughout their career journey. Our flexible work model allows for hybrid, onsite, or digital preparations depending on the position and business needs.

• *Advantages**

• Competitive base salaries
• Bonus incentives
• Assistance for economic-properly-being and retirement
• Generous paid parental leave policies (depending on your location)
• Free access to international on-site online well-being facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career improvement and education opportunities

• *How to Apply**

If you're passionate about driving innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.

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