**Experienced Full Stack Data Analyst – Voice of the Customer Methodology Development and Innovation**

At arenaflex, we're committed to creating a workplace where every individual feels seen, heard, and valued. Our organization values collaboration, innovation, and a customer-centric approach to drive business success. As a Senior Statistics Architect, you'll play a pivotal role in transforming and innovating our Voice of the Customer (VOC) methodology, leveraging cutting-edge technologies to deliver exceptional customer experiences.

• *Join arenaflex's Crew Amex and lead the way together**

With over 5 million surveys received from clients annually across the consumer, business, and service provider segments, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This involves designing and programming customer delight surveys, comprising 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll work closely with product and process owners, Qualtrics specialists, and the Agile team in Technology to drive innovation and improvement.

• *Key Responsibilities:**

• Collaborate with utility teams to outline, design, and capture business needs
• Develop in-depth knowledge of Voice of the Customer methods and leverage them to inform and transform data within the Cornerstone Large Data Platform
• Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions
• Deliver high-quality and accurate insights through intensive testing at various use case levels, utilizing transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python)
• Provide guidance to enhance competencies and drive efficiency in computing programs using massive data ecosystems
• Develop and implement consumer tale evaluation and elaboration, software program design, and automation tools
• Proactively identify and automate repetitive tasks to improve productivity and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

• *Essential Qualifications:**

• Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting for data-driven tasks for a span of no less than 3+ years
• Ability to collaborate actively with dating managers/product owners to translate functional requirements into technical deliverables
• Familiarity with Agile methodologies, where small increments of a product are introduced at regular intervals to business groups
• Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively

• *Preferred Qualifications:**

• Experience with data visualization tools and techniques
• Knowledge of machine learning algorithms and their applications
• Familiarity with cloud-based data platforms and big data ecosystems
• Certification in data science, analytics, or a related field

• *Why Join arenaflex?**

• Competitive base salaries and bonus incentives
• Support for economic, physical, and intellectual well-being through various programs and resources
• Flexible work arrangements, including hybrid, onsite, or remote options, depending on position and business needs
• Generous paid parental leave policies (dependent on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (dependent on location)
• Confidential counseling support through our Wholesome Minds application
• Opportunities for career growth and education

• *How to Apply:**

If you're a motivated and innovative data professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to creating a workplace where every individual thrives.

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