**Experienced Full Stack Product Manager – Customer Service Platform Development**

At arenaflex, we're on a mission to revolutionize the way people enjoy entertainment. With over 278 million paid memberships in over 190 countries, we're the world's leading entertainment services provider. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to ensuring that nothing gets between our members and their favorite shows, movies, and games.

• *The Role**

arenaflex Customer Service (CS) is dedicated to assisting customers when they need help. Our CS Technology team is responsible for ensuring the right CS tools and technologies are in place and well-functioning to support the operation, growth, and scalability of the Customer Service business now and in the future. We're looking for an experienced product manager to lead and manage innovation to improve our members' and support agents' experience with our member management platform.

• *About the Job**

As a Product Manager, you'll be the key player in shaping the future of our member management enterprise platform and helping to create and execute the long-term strategy and prioritized roadmap. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization as well as third-party solution providers to deliver the best-in-class enterprise platform experience that enables our customer service team to provide great customer experience when contacting arenaflex CS.

• *Responsibilities**

• Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
• Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
• Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams as well as third-party solution partners and/or consulting firms.
• Understand differences in support expectations in different regions around the world and tailor the experience accordingly. This includes nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.
• Expand product management responsibility to other tools as business needs present.
• Embody the unique arenaflex culture.

• *What We're Looking For**

• 5+ years of experience in product management for consumer or internal-facing products is a must.
• A deep understanding of Customer Service business and contact center business is a must.
• Prior experience working with member management products, whether third-party or in-house build, is a must.
• Quick learner and the ability to work in a fast-paced global environment.
• Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
• Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.
• Organizational leadership and influence without authority.
• Ability to make tough but informed decisions with both data and judgment.
• Ability to inspire, motivate, and lead designers and engineers.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• Deep focus on delivering a great customer and agent experience.
• Experience working on global products and enterprise platforms is also beneficial.

• *Why Join arenaflex?**

• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Flexible time off for full-time salaried employees.
• Opportunity to work on a global scale and make a meaningful impact on the entertainment industry.
• Collaborative and dynamic work environment with a unique culture.
• Competitive compensation structure, with a range of $160,000 - $390,000, and the ability to choose how much of your compensation you want in salary versus stock options.

• *What We Offer**

• A dynamic and fast-paced work environment with a unique culture.
• Opportunities to work on a global scale and make a meaningful impact on the entertainment industry.
• Collaborative and dynamic work environment with a focus on innovation and customer satisfaction.
• Comprehensive benefits package, including health insurance, retirement plan, and stock options.
• Paid time off and flexible time off for full-time salaried employees.
• Opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and have a deep understanding of Customer Service business and contact center business, we encourage you to apply for this exciting opportunity. Please submit your application through our website.

• *Equal Opportunity Employer**

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

• *Job is Open for No Less Than 7 Days**

This job is open for no less than 7 days and will be removed when the position is filled. We encourage you to apply as soon as possible to be considered for this exciting opportunity.

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Experienced Full Stack Product Manager – Customer Service Platform Development

At arenaflex, we're on a mission to revolutionize the way people enjoy entertainment. With over 278 million paid memberships in over 190 countries, we're the world's leading entertainment services provider. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to ensuring that nothing gets between our members and their favorite shows, movies, and games.

The Role

arenaflex Customer Service (CS) is dedicated to assisting customers when they need help. Our CS Technology team is responsible for ensuring the right CS tools and technologies are in place and well-functioning to support the operation, growth, and scalability of the Customer Service business now and in the future. We're looking for an experienced product manager to lead and manage innovation to improve our members' and support agents' experience with our member management platform.

About the Job

As a Product Manager, you'll be the key player in shaping the future of our member management enterprise platform and helping to create and execute the long-term strategy and prioritized roadmap. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization as well as third-party solution providers to deliver the best-in-class enterprise platform experience that enables our customer service team to provide great customer experience when contacting arenaflex CS.

Responsibilities

• Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.


• Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.


• Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.


• Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams as well as third-party solution partners and/or consulting firms.


• Understand differences in support expectations in different regions around the world and tailor the experience accordingly. This includes nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.


• Expand product management responsibility to other tools as business needs present.


• Embody the unique arenaflex culture.

What We're Looking For

• 5+ years of experience in product management for consumer or internal-facing products is a must.


• A deep understanding of Customer Service business and contact center business is a must.


• Prior experience working with member management products, whether third-party or in-house build, is a must.


• Quick learner and the ability to work in a fast-paced global environment.


• Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.


• Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.


• Organizational leadership and influence without authority.


• Ability to make tough but informed decisions with both data and judgment.


• Ability to inspire, motivate, and lead designers and engineers.


• Demonstrated record of executing projects that measurably improved customer and agent experiences.


• Deep focus on delivering a great customer and agent experience.


• Experience working on global products and enterprise platforms is also beneficial.

Why Join arenaflex?

We offer a comprehensive benefits package, including health insurance, retirement plan, and stock options. We also provide paid time off and flexible time off for full-time salaried employees. Our dynamic and fast-paced work environment with a unique culture offers opportunities to work on a global scale and make a meaningful impact on the entertainment industry.

What We Offer

• A dynamic and fast-paced work environment with a unique culture.


• Opportunities to work on a global scale and make a meaningful impact on the entertainment industry.


• Collaborative and dynamic work environment with a focus on innovation and customer satisfaction.


• Comprehensive benefits package, including health insurance, retirement plan, and stock options.


• Paid time off and flexible time off for full-time salaried employees.


• Opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a deep understanding of Customer Service business and contact center business, we encourage you to apply for this exciting opportunity. Please submit your application through our website.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is Open for No Less Than 7 Days

This job is open for no less than 7 days and will be removed when the position is filled. We encourage you to apply as soon as possible to be considered for this exciting opportunity.