**Experienced Health Customer Service Representative – Dynamic Team Member Wanted at arenaflex**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a growing company with a reputation for top-notch customer service and a commitment to helping our customers achieve their health and wellness goals.

As a Health Customer Service Representative at arenaflex, you will be the face of our company, providing exceptional service to our customers and helping them navigate the complexities of health insurance. You will be part of a talented team of professionals who are dedicated to delivering outstanding results and exceeding customer expectations.

• *About arenaflex**

arenaflex is a leading provider of health benefit plan management services, dedicated to helping our customers achieve their health and wellness goals. With a strong commitment to customer service and a passion for innovation, we are constantly seeking new and better ways to deliver value to our customers. Our team is made up of talented professionals who are passionate about making a difference in people's lives, and we are seeking like-minded individuals to join our team.

• *Responsibilities**

As a Health Customer Service Representative at arenaflex, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner. Your responsibilities will include:

• Answering telephone calls from plan participants, group contacts, and providers pertaining to benefits and claims inquiries
• Providing clear and accurate responses to requests for information
• Documenting all calls into Chronolog (by typing in highlights of the conversation) for future referral
• Returning messages left in designated voice mailboxes
• Reading and interpreting plan documents for numerous clients, reviewing new documents and amendments as added
• Meeting personally with clients as necessary to assist with questions pertaining to their health benefit plan
• Assisting team members as requested
• Logging faxed claims (type information faxes received in Chronolog)
• Returning misdirected claims to appropriate provider as received
• Assisting members with website
• Meeting or exceeding company standards for production and quality
• Contributing to the daily workflow with regular and punctual attendance
• Assisting with claim information research and identification
• Assisting with provider record maintenance as assigned
• Indexing claim and correspondence batches as assigned
• Performing assigned duties for specific client groups as needed
• Assisting with employee training and cross-training as needed
• Researching and writing up refunds as assigned
• Performing related or other assigned duties as required or directed

• *Quality Assurance Measurements**

• Meet or exceed company standards for production and quality and assurance audit

• *Non-Essential Job Functions**

• Performs related or other assigned duties as required or directed

• *Supervision Exercised**

• None

• *Physical Working Conditions**

• Sitting 90%
• Reaching Some
• Standing 5%
• Manual Dexterity High
• Walking 5%
• Telephone Yes
• Kneeling Some
• Computer Screen High (visual acuity corrected to 20/30)
• Bending Some
• Lifting up to 30 pounds
• Typing 95%

• *Job Specifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum Education: High school graduation or GED required. College degree and/or training in medical terminology preferred.
• Certification(s) Required: Upon hire, complete the ICSA customer service certification provided through the company.
• Minimum Experience: Basic computer and customer service experience required.
• Other Qualifications:
+ Excellent oral and written communication skills required.+ PC skills, including Windows, Word and Adobe Acrobat. Must be able to adapt to software changes as they occur.+ Typing ability of 45 wpm net.+ Knowledge of medical terminology and basic health insurance concepts.+ Excellent listening skills.+ Basic mathematical skills.+ High level of interpersonal skills to work effectively with others.+ Ability to organize and recall large amounts of detailed information.+ Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations.+ Ability to project a professional image and positive attitude in any work environment.+ Ability to comply with privacy and confidentiality standards.+ Ability to be flexible, work under pressure and meet deadlines.+ Ability to analyze and solve problems with professionalism and patience.+ Ability to operate typical office equipment.+ Working knowledge of general office procedures.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Ongoing education and training programs
• Opportunities for advancement and career growth
• A supportive and collaborative work environment

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional customer service. We are a team-oriented company that values collaboration, innovation, and continuous improvement. Our employees are passionate about making a difference in people's lives, and we are seeking like-minded individuals to join our team.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for advancement and career growth

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support.