**Experienced Healthcare Customer Service Associate – REMOTE (Start Date: September 28, 2025)**

At arenaflex, we're committed to delivering exceptional healthcare services to our valued customers, and we're seeking a talented and compassionate Healthcare Customer Service Associate to join our team. As a key member of our customer service team, you will play a vital role in providing accurate and high-quality information to patients, providers, and members, with a focus on servicing Veterans and their families.

• *About arenaflex**

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers through exceptional service and care. Our team is passionate about making a meaningful impact in the healthcare industry, and we're looking for like-minded individuals to join our mission-driven environment.

• *Job Summary**

We're hiring 11 Customer Service Associates to support our healthcare-focused customer service team. As a Healthcare Customer Service Associate, you will be responsible for providing professional, accurate assistance to patients, providers, and members, with a focus on servicing Veterans and their families. This is a remote, full-time position that requires a strong focus on accuracy, attention to detail, and a commitment to providing an outstanding experience to our customers.

• *Key Responsibilities**

• Inbound Call Customer Interaction:
+ Respond to calls, emails, and chat inquiries regarding healthcare services, benefits, and claims.+ Assist patients and providers in navigating healthcare plans and resolving concerns.
• Problem-Solving & Issue Resolution:
+ Identify customer concerns and provide solutions or escalate as needed.+ Manage follow-ups to ensure timely resolution.
• Administrative Support:
+ Handle data entry, case documentation, and maintain accurate customer records.
• Collaboration & Teamwork:
+ Work cross-functionally with claims, billing, and care coordination teams.+ Share best practices with teammates to improve service delivery.
• Customer Education:
+ Educate members about health services, benefits, and coverage options.+ Explain claims processes, billing procedures, and how to access healthcare services.
• Compliance:
+ Adhere to confidentiality and HIPAA compliance when handling customer data.+ Follow company protocols for customer interactions.

• *Who We're Looking For**

• Effective multitaskers who can listen, type, and problem-solve simultaneously
• Can remain calm under pressure and capable of managing sensitive or emotional conversations
• Comfortable using dual-monitors, PC-based systems, and call center software
• Independent and proactive in a fully remote, distraction-free home office

• *Minimum Qualifications**

• Reside in one of the following locations: AL, FL, GA, IL, KY, MD, NC, SC, TN, TX, VA, WA
• At least 2 years of experience in healthcare-related customer service or call center roles (Medicare, Medicaid, TRICARE, VA preferred)
• Technical Skills: Comfortable with PC-based systems and experience working with call quality systems and CRM tools (Salesforce, NICE, Microsoft Dynamics, etc.) is a plus.
• Strong verbal and written communication skills
• Ability to assess and resolve customer issues
• Must be able to handle challenging customer interactions professionally and calmly
• Ability to type while speaking/listening, with good speed accuracy while maintaining accurate documentation of customer interactions

• *Remote Work Requirements**

• A quiet, dedicated home workspace free of distractions
• Reliable high-speed internet (minimum 50Mbps down / 7 Mbps up)
• Wired internet connection (LAN) preferred
• Ability to perform basic troubleshooting with phone support from tech team
• Company-provided equipment (computer, monitors, webcam, headset, cables) and support.

• *Training & Schedule**

• 5 weeks of live, paid virtual training (MS Teams)
• Must attend all training sessions with camera on, in full-view, and with full engagement
• No absences allowed unless in emergency situations
• Full attendance is critical for success in this role

• *Why Join Us?**

This is a service-focused role supporting a larger healthcare initiative. As a arenaflex team member, you will join a team dedicated to a mission-driven environment where quality and compassion come first. You will be part of a supportive team that values professionalism, accuracy, and care in every interaction. We are looking for individuals who take pride in their work and are committed to making a meaningful impact through exceptional service.

• *Compensation & Benefits**

• $17.75/hour base pay plus an additional $5.36/hour applied toward health and welfare benefits or retirement (depending on benefit election)
• If health benefits are not needed (candidate has TRICARE, VA, or spouse provided health coverage) the $5.36 per hour is placed in a 401(a)-tax deferred account where 3% of the funds are matched by the company
• If the candidate needs health, vision, dental insurance from the company, the $5.36 per hour pay is applied to cover health benefit options selected

• *How to Apply**

If you're a motivated and compassionate individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.