Experienced Healthcare Scheduler/ Healthcare Customer Service Representative – Remote Opportunity at arenaflex

Posted 2026-05-06

Remote, USA Full-time Immediate Start

As a leading healthcare organization, arenaflex is dedicated to providing exceptional patient care and improving health outcomes. We are seeking a highly skilled and motivated Healthcare Scheduler/ Healthcare Customer Service Representative to join our remote team. In this exciting role, you will play a critical part in scheduling in-home health assessments for our members, providing top-notch customer service, and meeting daily goals.

*About arenaflex**

arenaflex is a dynamic and innovative healthcare company that is committed to delivering high-quality services to our members. With a strong focus on patient-centered care, we strive to make a positive impact on the lives of our patients and their families. Our team is passionate about making a difference, and we are looking for like-minded individuals to join our mission.

*Key Responsibilities**

As a Healthcare Scheduler/ Healthcare Customer Service Representative, you will be responsible for:

Scheduling in-home health assessments for our members through outbound calls, with a goal of 150-250 calls per day
Utilizing an auto dialer system and manually dialing for spreadsheets to reach our members
Encouraging members to accept the visit and enticing them to agree to a free benefit provider by their healthcare provider in the comfort of their home
Communicating effectively with different departments via Webex, Outlook, and other tools
Multitasking through various insurance portals to verify member eligibility
Responding to emails and corrections in a timely manner
Meeting daily goals, including scheduling 1-2 visits per hour and maintaining a QA score of 95% or higher
Maintaining attendance for the first 90 days of employment and adhering to company policies and procedures

*Essential Qualifications**

To be successful in this role, you will need:

A high school diploma or equivalent
1-2 years of experience in customer service, sales, call center, and scheduling
Strong customer service background and excellent communication skills
Ability to multitask and handle multiple priorities
Problem-solving skills and ability to think critically
Strong knowledge of Microsoft products, including Google Chrome and Google Maps
Ability to work in a fast-paced environment and meet daily goals
Bilingual skills are preferred but not required

*Preferred Qualifications**

While not required, the following qualifications are highly desirable:

Experience working in a healthcare setting or with healthcare-related products
Knowledge of insurance portals and eligibility verification processes
Experience with Webex and other collaboration tools
Strong sales and negotiation skills
Ability to work independently and as part of a remote team

*Skills and Competencies**

To succeed in this role, you will need to possess the following skills and competencies:

Excellent communication and interpersonal skills
Strong problem-solving and critical thinking skills
Ability to multitask and prioritize tasks effectively
Strong customer service skills and ability to handle difficult situations
Ability to work in a fast-paced environment and meet daily goals
Strong knowledge of Microsoft products and other relevant software
Ability to learn and adapt to new systems and processes

*Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Healthcare Scheduler/ Healthcare Customer Service Representative, you will have opportunities to:

Develop your skills and knowledge in customer service, sales, and scheduling
Work with a dynamic and innovative team to improve patient care and outcomes
Participate in ongoing training and development programs to enhance your skills and knowledge
Take on new challenges and responsibilities as you grow and develop in your role

*Work Environment and Company Culture**

As a remote employee, you will have the flexibility to work from the comfort of your own home. arenaflex is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on the following values:

Patient-centered care: We prioritize the needs and well-being of our patients and their families.
Innovation: We strive to stay ahead of the curve and develop new and innovative solutions to improve patient care.
Collaboration: We work together as a team to achieve our goals and make a positive impact on the lives of our patients.
Integrity: We operate with integrity and transparency in all our interactions with patients, families, and colleagues.

*Compensation, Perks, and Benefits**

As a Healthcare Scheduler/ Healthcare Customer Service Representative at arenaflex, you will receive:

A competitive salary
Opportunities for career growth and development
Ongoing training and development programs
A positive and supportive work environment
Flexible work arrangements, including remote work options
A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and holidays
Access to a range of employee perks and discounts