Experienced Hybrid Customer Assistance Representative Part Time – Airport Passenger Services & Customer Support Specialist (Indianapolis, IN)

Are you ready to explore a world of possibilities, both at work and during your time off? Join the arenaflex family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• --

Why You'll Love This Position at arenaflex

The Customer Assistance Representative role at arenaflex offers a unique opportunity to be the face of our airline operations at one of our key hub locations. This position is perfect for individuals who thrive in dynamic, fast-paced environments and genuinely enjoy helping others. As a member of our customer service team, you'll play a vital role in creating positive travel experiences for thousands of passengers daily.

Starting pay for this position is $16.10 per hour, with flexible scheduling options that accommodate part-time availability. Whether you're a student, someone seeking supplemental income, or a career professional looking for a change, this role offers valuable experience in the aviation industry while providing travel benefits that can take you around the globe.

At arenaflex, we believe that exceptional customer service is the foundation of our success. Our Customer Assistance Representatives are not just employees—they are ambassadors of our brand, representing arenaflex to millions of travelers each year. This role provides an excellent entry point into the aviation industry with opportunities for advancement and professional growth.

What You'll Do

These are the essential functions of the job. This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Passenger Interaction & Customer Service

• Greet customers warmly when they enter the airport terminal or arrive at the ticket counter area, establishing a positive first impression


• Provide exceptional customer service in a professional manner in accordance with arenaflex guidelines and brand standards


• Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts


• Answer customer inquiries and provide accurate gate information and directions throughout the terminal


• Refer customers to customer service agents when situations require specialized assistance beyond your scope


• Perform paging activities to announce forgotten items or ask customers to return to locked bag areas when required

Kiosk Operations & Technology Management

• Service and maintain kiosk machines, including loading paper, cleaning surfaces, and performing routine upkeep


• Troubleshoot kiosk technology issues to identify the source of problems or errors and provide immediate solutions when possible


• Communicate with IT department about kiosk technology issues that require additional servicing or technical intervention


• Perform clearance and verification of documents at kiosks, ensuring accuracy and compliance


• Use multiple internal resources and systems effectively during customer interactions

Baggage Processing & Compliance

• Verify that customers' carry-on baggage complies with FAA and arenaflex policies, including size and quantity restrictions


• Assist customers with checked baggage processing, including completing credit card transactions, self-tagging, and verifying weight limits


• Accept and activate customers' self-tagged baggage at the designated activation station


• Physically move baggage throughout the ticket counter area, including moving checked baggage to conveyor belts and relocating oversized bags to designated areas


• Assist customers with checking assistive devices, sporting equipment, and other oversized items while verifying adherence to appropriate policies

Safety, Security & Compliance

• Monitor the ticket counter area to ensure compliance with safety policies and procedures at all times


• Verify and clear travel documents such as passports and visas for customers traveling internationally, utilizing the Timatic database available in the kiosk system


• Adhere to all government regulations, including those set forth by the DOT, FAA, and TSA


• Adhere to company policies, procedures, and performance standards


• Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable


• Secure appropriate airport authority and/or US Customs security badges as required by the position

Special Assistance & Passenger Support

• Assist with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area


• Assist unaccompanied minors with boarding, deplaning, or other transportation procedures, ensuring their safety and wellbeing throughout the process


• Queue lines in ticket counter areas based on departure times or type of assistance needed, including special assistance for passengers with disabilities


• Work to reduce volume of lines and minimize wait times for all customers

General Requirements

• Report to position on time, as scheduled, and at your assigned station or location


• Work mandatory overtime requirements, varying shifts, weekends, and holidays as needed


• Complete all job-relevant training programs promptly and thoroughly


• Wear uniforms as required by company policy, maintaining a professional appearance at all times


• Possibly perform additional related duties as deemed operationally necessary by management, consistent with the collective bargaining agreement


• Reasonable accommodations may be made for qualifying individuals with disabilities

All You'll Need for Success

Minimum Qualifications - Education & Prior Job Experience

• High School diploma or GED or international equivalent


• Must be 18 years of age or older


• Ability to read, write, fluently speak, and understand the English language


• Bilingual language skills may be required at some locations


• Applicable valid driver's license as required by local authorities


• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements


• Must be authorized to work in the U.S.

Preferred Qualifications - Education & Prior Job Experience

• Working knowledge of Sabre or any other Passenger Service System


• Previous face-to-face customer service experience in a retail, hospitality, or transportation setting


• Experience working in a fast-paced environment with multiple competing priorities


• Knowledge of international travel document requirements and visa regulations


• Familiarity with FAA regulations related to passenger and baggage handling

Skills & Competencies Required for Success

• Communication Skills: Excellent verbal communication skills with the ability to interact professionally with diverse customers in stressful situations


• Problem-Solving Abilities: Strong analytical skills to troubleshoot kiosk issues and resolve customer concerns efficiently


• Physical Stamina: Ability to stand for extended periods, lift baggage, and move throughout the terminal throughout shift


• Attention to Detail: Meticulous attention to safety regulations, document verification, and policy compliance


• Time Management: Capability to manage multiple tasks simultaneously while meeting tight deadlines


• Teamwork: Strong collaborative skills to work effectively with colleagues across departments


• Adaptability: Flexibility to handle changing priorities, varying shifts, and unexpected situations

What You'll Get

Feel free to take advantage of all that arenaflex has to offer:

Travel Perks

Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. As part of the arenaflex family, you'll have access to incredible travel benefits that open doors to adventures around the world.

Health Benefits

On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. That's just the beginning—we also offer virtual doctor visits, flexible spending accounts, and comprehensive wellness programs designed to support your overall health and wellbeing.

Wellness Programs

We want you to be the best version of yourself—that's why our wellness programs provide you with all the right tools, resources, and support you need. From fitness memberships to mental health resources, we're invested in your holistic wellbeing.

401(k) Program

Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Plan for your future with our competitive retirement benefits.

Additional Benefits

Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. We value our employees and show it through our comprehensive benefits package.

Feel Free to Be Yourself at arenaflex

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

We celebrate differences and believe that diverse perspectives make us stronger. At arenaflex, you'll find a welcoming community where your unique talents and background are valued. We foster an environment where everyone can thrive professionally and personally.

Join the arenaflex Family Today

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep one of the world's leading airlines running smoothly as we care for people on life's journey? Feel free to be yourself at arenaflex.

This is your opportunity to join a team of dedicated professionals who are passionate about customer service and aviation. Apply now to become a Customer Assistance Representative at arenaflex and start your journey toward an exciting career in the airline industry. We can't wait to welcome you aboard!