Join arenaflex as an IT Business Analyst and Play a Critical Role in Maintaining the Infrastructure That Keeps Airports Running

About arenaflex

arenaflex is more than just an airline – we are a global connectivity company that has been shaping the future of air travel since 1924. Headquartered in Atlanta, Georgia, arenaflex operates one of the largest and most sophisticated airline networks in the world, serving millions of passengers across six continents through our extensive domestic and international route network. As a founding member of the SkyTeam alliance, we take pride in connecting people and cultures while delivering an exceptional travel experience.

Our IT organization is the backbone of this operation, ensuring that the critical technology infrastructure supporting our airports, hubs, and operations remains functional 24/7. We are currently seeking a talented and dedicated IT Business Analyst to join our IT Offices Group – a team responsible for the planning, management, and support of the essential infrastructure that keeps our airport communication systems running smoothly.

If you are looking for a career where you can make a tangible impact, work with cutting-edge technology, and be part of a team that values integrity, innovation, and excellence, then arenaflex is the place for you.

Position Overview

As an IT Business Analyst within arenaflex's IT Offices Group, you will provide IT administration of professional services, project management, and support to ensure the operational sustainability of the critical infrastructure that supports our airport communication spaces. This role is central to maintaining the backbone of our operational technology, ensuring that our data centers, remote communication rooms, and IT labs remain functional, efficient, and secure.

You will be responsible for managing complex infrastructure projects, coordinating with vendors, and ensuring compliance with corporate standards while balancing multiple priorities in a fast-paced, dynamic environment. This position offers the opportunity to work with state-of-the-art technology and collaborate with diverse teams across the organization.

What You'll Do (Key Responsibilities)

As an IT Business Analyst – IT Offices at arenaflex, you will be entrusted with the following critical responsibilities:

IT Administration and Support: Provide comprehensive IT administration of professional services, project management, and ongoing support to ensure the functional sustainability of critical infrastructure supporting airport communication systems.

Site Implementation and Infrastructure Planning: Manage all site implementations, inventories, infrastructure planning, accompanying, and preventive strategies for maintenance and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room critical environment equipment.

IT Lab Support: Provide IT support for IT labs to align our client application and engineering teams with workstations, hardware, and access to test their applications effectively.

Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms, ensuring minimal disruption to operations.

Infrastructure Management: Manage the operation, support, and monitoring of all critical facilities infrastructure for data center and remote communication room equipment.

Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure.

Fiber Network Maintenance: Support IT Offices grounds fiber ring to maintain the integrity and service continuity of the airport and campus facilities underground fiber ring.

Policy and Compliance: Recommend and implement departmental policies, rules, regulations, and procedures while ensuring compliance with all governing corporate standards and guidelines.

Project Management: Manage data center and remote communication room standards capital improvements, upgrades, and enhancements from conception to completion.

Vendor Management: Select IT and critical facilities services, ensuring accurate documentation, securing best prices for products and services, and ensuring that vendors fulfill their contractual obligations.

Corporate Land Projects: Support Corporate Land projects that involve remote communication room design/work as an IT Offices representative, including on-site assessment reporting.

Capacity Management: Manage space, UPS power, and critical cooling capacity to ensure optimal performance and scalability.

Infrastructure Design: Oversee the design, implementation, and vendor support of appropriate electrical power, A/C, fire suppression, security, floor maintenance, and cabling programs for communication rooms.

Incident Management: Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, lab, and data center hardware.

Standards Creation: Develop Design Standards for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems.

Remote Support: Provide remote incident management resolution for airport critical equipment and remote installation, configuration, and operational assistance.

Change Control: Maintain strict adherence to change control activities to ensure system integrity and minimize operational risks.

What We're Looking For (Minimum Qualifications)

To succeed in this role at arenaflex, you must possess the following qualifications and competencies:

Communication Skills: Strong ability to build and maintain effective communication and relationships with supervisory teams, vendors, and peers.

Technical Knowledge: In-depth knowledge of data center technology and critical facilities infrastructure.

Project Management: Proven experience in project management of remote communication room standards capital improvements, upgrades, and enhancements.

Capital Planning: Experience in capital forecasting and project management for airport critical equipment life cycle replacement.

Facilities Management: Strong background in space, UPS power, and critical cooling capacity management.

Vendor Selection: Ability to select critical facilities services, maintain accurate documentation, negotiate best prices, and ensure vendor contractual compliance.

Operational Support: Experience in providing operational sustainability support for airport critical environment systems.

Multi-tasking Ability: Strong capability to balance multiple priorities within established time constraints.

Flexibility: Ability to support operations with varying shifts, extended hours, and on-call requirements.

Written and Verbal Communication: Excellent written and verbal communication skills to effectively convey technical information to diverse audiences.

Safety Focus: Consistently prioritizes the safety and security of self, others, and personal information.

Inclusivity: Embraces diverse individuals, thinking, and styles, contributing to a collaborative work environment.

What Will Give You a Competitive Edge (Preferred Qualifications)

While the following qualifications are not mandatory, they will significantly enhance your candidacy for this position:

Educational Background: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Extensive Experience: Five or more years of relevant experience in IT infrastructure management.

Project Management Expertise: IT Project Management experience (minimum 3 years) within a high-availability communication room and/or data center operating environment.

Operational Knowledge: Familiarity with daily operational requirements and the operation of production systems and equipment in a 24/7 environment.

Industry Certifications: Relevant certifications such as PMP, ITIL, Data Center Facilities Management, or equivalent.

Why You'll Love arenaflex

At arenaflex, our culture is founded on a shared commitment to living our values – Integrity, Honesty, Respect, Perseverance, and Employee Service – always, in everything we do. Exploring a career at arenaflex gives you an opportunity to see the world while providing outstanding benefits to help you continue to climb along your career journey.

Competitive Compensation

Competitive salary with performance incentives

Industry-leading profit sharing programs

401(k) with generous direct contribution and company match

Hourly rate of $26.00 per hour for this position

Time Off and Leave

Generous paid time off including vacation, holidays, and personal time

Paid sick leave

Parental leave and family bonding time

Comprehensive Health and Wellness

Complete health benefits including medical, dental, and vision coverage

Short-term and long-term disability benefits

Life insurance benefits

Wellness programs supporting physical, emotional, social, and financial health

Access to employee assistance programs offering support for you and your family

Free financial education and extensive resources supporting mental health counseling

Travel Benefits

Domestic and International (standby) Flight awards for employees and qualified relatives

Exclusive travel privileges that allow you to explore the world

Career Development

Career advancement programs to help you achieve your long-term career goals

Continuous learning and development opportunities

Access to mentorship programs

Internal mobility opportunities across departments

Additional Perks and Discounts

Access to more than 500 discounts, specialty savings, and voluntary benefits through Deltaperks

Car and hotel rental discounts

Auto, homeowners, and pet insurance options

Employee discounts on various products and services

Work Environment and Culture

At arenaflex, we believe that our greatest asset is our people. We foster an inclusive workplace where diverse perspectives and thinking are embraced. Our IT Offices Group collaborates closely with professional services, vendors, and internal teams to ensure seamless operations across all our facilities.

This role may require flexibility to support operations with varying shifts, extended hours, and on-call requirements. The fast-paced airport environment offers unique challenges and opportunities for professional growth. You will have the chance to work with cutting-edge technology and contribute to maintaining the critical infrastructure that keeps millions of travelers moving every day.

We are committed to maintaining the highest standards of safety and security, both for our employees and the traveling public. As part of our team, you will play a vital role in upholding these standards and ensuring operational excellence.

Career Growth Opportunities

Joining arenaflex as an IT Business Analyst opens doors to numerous career advancement opportunities. You will gain invaluable experience in managing critical infrastructure in one of the most dynamic and demanding environments – the airline industry. This role provides a strong foundation for:

Progression to senior IT management positions

Specialization in data center architecture and design

Expansion into enterprise-level IT strategy and planning

Leadership roles within IT operations and facilities management

Cross-functional movement into other IT domains such as cybersecurity, cloud infrastructure, or application development

arenaflex is invested in your long-term success and offers comprehensive career development programs to help you achieve your professional goals.

Join Our Team

Are you ready to take the next step in your career? Do you have the technical expertise, leadership skills, and passion for excellence that are required to succeed in this critical role? If so, we invite you to apply and become part of the arenaflex family.

At arenaflex, we don't just offer a job – we offer a career path filled with opportunities to grow, learn, and make a meaningful impact. Apply today and discover why thousands of professionals choose to build their futures with us.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply now to join our team and help us continue to climb to new heights!

Experienced IT Business Analyst – Data Center & Remote Communication Infrastructure Management