**Experienced Live Chat Representative – Customer Service and Sales Support**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide them with exceptional experiences. As a Live Chat Representative, you'll be at the forefront of this mission, playing a vital role in shaping the customer journey and driving sales growth. If you're a highly motivated and customer-centric individual with a passion for delivering outstanding service, we want to hear from you.

• *About arenaflex**

arenaflex is a dynamic and innovative company that's dedicated to providing cutting-edge solutions to our customers. With a strong focus on customer satisfaction and employee development, we're committed to creating a work environment that's both challenging and rewarding. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on this exciting journey.

• *The Role**

As a Live Chat Representative, you'll be responsible for managing multiple live chat conversations simultaneously, providing timely and accurate responses to our site visitors, and connecting them with our practice-based PLs for in-person consultations. Your primary objective will be to deliver exceptional customer service, while also driving sales growth and meeting defined targets and KPIs.

• *Key Responsibilities**

• Utilize our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
• Manage multiple chat-based conversations in real time while providing timely responses
• Follow our lead journey process as applicable
• Focus on quantity: respond effectively to 100% of live chats
• Focus on quality: have meaningful conversations with prospective patients, answer their questions, and provide relevant information in accordance with approved scripts
• Collaborate with Leadership as needed or directed to reach strategic sourcing and sales goals
• Assist with PL efforts for other practice locations as needed
• Provide accurate information to site visitors, including starting prices or other approved information
• Qualify leads
• Assist in any sales-related administrative tasks as needed or as assigned
• Participate in other ad hoc projects and tasks as assigned

• *Essential Qualifications**

• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, preferably Intercom or Salesforce
• Typing speed of 60 words per minute
• Ability to manage multiple live chat conversations at any given time while providing outstanding customer service
• Proficiency in Microsoft Office and Google Suite
• Excellent verbal and written communication
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude

• *Preferred Qualifications**

• Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between)
• Availability for training from 9am-5pm local time
• Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!)
• Experience in a fast-paced, customer-facing environment
• Familiarity with arenaflex's products and services

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in CRM software and Microsoft Office
• Strong organizational and time management skills
• Ability to work in a dynamic and fast-paced environment
• Strong customer service skills and a passion for delivering exceptional experiences

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Live Chat Representative, you'll have access to a range of training and development opportunities, including:

• Ongoing training and coaching to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to arenaflex's employee development program, which includes training, mentorship, and networking opportunities
• A dynamic and supportive work environment that encourages collaboration and innovation

• *Work Environment and Company Culture**

arenaflex is a dynamic and innovative company that's dedicated to creating a work environment that's both challenging and rewarding. Our team is passionate about what we do, and we're committed to providing our employees with the tools, resources, and support they need to succeed. As a Live Chat Representative, you'll be part of a close-knit team that's dedicated to delivering exceptional customer service and driving sales growth.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• A salary that's commensurate with your experience and qualifications
• Ongoing training and development opportunities
• Access to arenaflex's employee development program
• A dynamic and supportive work environment that encourages collaboration and innovation
• A range of benefits, including health insurance, paid time off, and a 401(k) plan

• *How to Apply**

If you're a highly motivated and customer-centric individual with a passion for delivering outstanding service, we want to hear from you. To apply for the Live Chat Representative position, please submit your resume and a cover letter that outlines your experience, qualifications, and why you're the ideal candidate for this role.