**Experienced Live Chat Specialist – Customer Service & Relationship Building**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive loyalty and retention. As a key member of our remote team, you'll play a vital role in building lasting relationships with our clients and their families, providing top-notch service, and driving sales. If you're a people person with a passion for problem-solving and a knack for developing long-term relationships, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the customer service industry. We're committed to empowering our team members to excel in their roles, providing opportunities for growth and development, and fostering a culture of collaboration and excellence. Our mission is to deliver exceptional customer experiences that drive loyalty and retention, and we're looking for talented individuals like you to join our team.

• *Primary Responsibilities**

As an Experienced Live Chat Specialist at arenaflex, you'll be responsible for:

• Creating relationships with new and existing families that lead to loyalty and customer retention
• Effectively managing chat requests, emails, and tickets in a timely manner
• Identifying and assessing family's needs to achieve satisfaction quickly and efficiently
• Providing appropriate solutions and alternatives within an appropriate amount of time
• Following and implementing live chat protocols and guidelines
• Encouraging customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers
• Working effectively in a team environment to support achievement of lesson registration goals
• Maintaining high customer satisfaction ratings based on explicit criteria set by the company
• Handling customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution
• Providing effective rebuttals to customers who are looking to release their lesson schedule
• Recommending additional services to customers by understanding their needs
• Assisting with projects as needed
• Completing and passing all assigned continual training and role play assignments

• *General Qualifications**

To succeed in this role, you'll need:

• Excellent written communication skills
• A positive and upbeat personality
• The ability to type 55 WPM
• Excellent interpersonal skills with the ability to manage sensitive information
• The ability to multi-task, prioritize, and manage time effectively
• Openness to coaching and training to increase customer acquisition performance
• The ability to actively listen and adapt to different types of personalities over chat
• A professional and courteous demeanor at all times
• The ability to handle five chats at once
• Availability to work at least one weekend day and evenings

• *Preferred Qualifications**

We're looking for team players who are:

• Confident, adaptable, ambitious, and an achiever
• Committed and reliable
• Open to receiving feedback and always willing to learn
• Respectful, outgoing, and motivated

• *arenaflex STRIVE Values**

We're looking for individuals who embody our STRIVE values:

• **Service**: Providing exceptional customer experiences that drive loyalty and retention
• **Tenacity**: Demonstrating a relentless pursuit of excellence and a commitment to achieving results
• **Responsibility**: Taking ownership of our actions and decisions, and being accountable for our performance
• **Integrity**: Acting with honesty, transparency, and ethics in all our interactions
• **Versatility**: Embracing change and adapting to new situations with flexibility and agility
• **Entrepreneurship**: Thinking creatively and innovatively to drive growth and improvement

• *Benefits & Perks**

As a member of our team, you'll enjoy:

• Flexible work schedules to accommodate your needs
• Additional benefits, including:
+ 401(k) plan+ Dental insurance+ Flexible schedule+ Health insurance+ Life insurance+ Paid time off+ Vision insurance
• A supportive and collaborative work environment
• Opportunities for growth and development
• A competitive compensation package

• *Schedule & Location**

This is a remote position, and we're hiring candidates from the United States and Canada. You'll work an 8-hour shift, with flexibility to accommodate your needs.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for problem-solving and relationship building, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex.