**Experienced Medical Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to making a meaningful impact in the lives of our patients and clients. As a Remote Medical Customer Service Specialist, you'll play a vital role in delivering exceptional patient experiences and advocating for their needs. If you're a creative problem-solver with a passion for delivering top-notch customer service, we want to hear from you!

• *About arenaflex**

arenaflex is a dynamic organization that's revolutionizing the way healthcare services are delivered. Our team is comprised of passionate individuals who share a common goal: to provide exceptional patient care and satisfaction. As a Remote Medical Customer Service Specialist, you'll be part of a collaborative and supportive team that's dedicated to making a difference in the lives of our patients.

• *Rewards for Doing Work That Matters**

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:

• Competitive hourly rate: $15.50-$18.00 per hour
• Cash bonuses (based on facility performance) up to $750.00 per quarter
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays plus two personal holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

• *Essential Duties**

As a Remote Medical Customer Service Specialist, you'll be responsible for:

• Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment
• Using a computer to navigate screens to notate and effectuate a positive patient experience
• Performing administrative duties by managing email, completing assignments, and other duties
• Actively participating in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies

• *Job Requirements**

To be successful in this role, you'll need:

• Be at least 18 years old with a high school diploma or GED
• Demonstrated ability to navigate a computer
• Demonstrated ability to be detail-oriented, analytical, and a creative problem solver
• Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
• Ability to type at least 30 words per minute
• Must have reliable, consistent transportation
• Ability to pass a background check and a drug screen

• *Wow Factors**

While not required, previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience, is a plus. Additionally, billing or other revenue cycle certifications can be beneficial in this role.

• *Training and Onboarding**

As a Remote Medical Customer Service Specialist, you'll undergo a comprehensive training program that will equip you with the skills and knowledge needed to succeed in this role. Our training program includes:

• A three-week training period, Monday-Friday from 8:00am-4:30pm (CST time zone)
• Ongoing training and support to ensure your success in this role
• Regular feedback and coaching to help you grow and develop in your career

• *Work Environment and Culture**

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about delivering exceptional patient care and satisfaction, and we're looking for like-minded individuals to join us on this journey.

• *Simple Application Process**

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!

• *Why arenaflex?**

At arenaflex, we're dedicated to making a meaningful impact in the lives of our patients and clients. We're a dynamic organization that's committed to delivering exceptional patient care and satisfaction. If you're a creative problem-solver with a passion for delivering top-notch customer service, we want to hear from you!

• *Join our team today and start making a difference in the lives of our patients!**