**Experienced Norwegian Speaking Customer Advisor – Email & Chat Support Specialist**

Join arenaflex, a cutting-edge and fast-growing e-commerce company, dedicated to providing top-notch online shopping experiences to customers worldwide. Our strong commitment to quality and customer satisfaction has made us a leader in the industry. As we continue to expand, we are looking for enthusiastic, customer-focused individuals to join our team in Malta.

• *About arenaflex**

arenaflex is a dynamic and innovative company that has revolutionized the e-commerce industry with its unique approach to customer service. Our mission is to provide an exceptional online shopping experience that exceeds customer expectations. With a strong focus on quality, customer satisfaction, and employee development, we have created a work environment that is both challenging and rewarding. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering outstanding results.

• *Position Overview**

We are seeking a highly motivated Norwegian Speaking Customer Advisor to join our team in Malta. As a key member of our customer support team, you will be responsible for providing exceptional customer service via email and chat. This role is hybrid, with 2 days working in the office and 3 days remotely each week. The ideal candidate will have a passion for helping customers, resolving issues, and ensuring a smooth shopping experience. While prior experience in customer support is a plus, it is not required as we provide comprehensive training.

• *Key Responsibilities**

As a Norwegian Speaking Customer Advisor, you will be responsible for:

• Quickly and professionally responding to customer inquiries via email and chat, ensuring that customers receive accurate and timely information.
• Assisting customers with placing orders, addressing product questions, and troubleshooting issues in a courteous and efficient manner.
• Providing accurate and detailed information to customers about products, services, and company policies, ensuring that customers are well-informed and satisfied.
• Handling and resolving customer complaints efficiently and courteously, using problem-solving skills and quick thinking to resolve issues.
• Working with other departments to address and resolve complex issues, ensuring customer satisfaction and maintaining a positive reputation for arenaflex.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times, even in challenging situations.
• Keeping detailed records of customer interactions, transactions, comments, and complaints, using this information to improve customer service and resolve issues.
• Continuously enhancing job knowledge through participation in training sessions and educational opportunities, staying up-to-date with industry trends and best practices.

• *Qualifications**

To be successful in this role, you will need:

• Proficiency in Norwegian and English, both written and spoken, with excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively, with strong problem-solving skills and quick thinking.
• Basic computer skills and familiarity with e-commerce platforms, with a willingness to learn and adapt to new technologies.
• Previous experience in customer support or a related field is beneficial but not required, as we provide comprehensive training.

• *What We Offer**

arenaflex is committed to providing a comprehensive benefits package that supports the well-being and career growth of our employees. As a Norwegian Speaking Customer Advisor, you can expect:

• **Hybrid Work Model**: Enjoy a balanced work schedule with 2 days in the office and 3 days working remotely, allowing you to maintain a healthy work-life balance.
• **Relocation Package**: For candidates moving from abroad, we offer flight tickets to Malta and accommodation in Malta to ensure a smooth transition.
• **Competitive Salary**: We provide a competitive salary package that acknowledges your skills and commitment.
• **Health and Life Insurance**: Comprehensive health and life insurance plans to ensure your well-being.
• **Career Growth Opportunities**: We invest in our employees, providing numerous opportunities for career progression and professional development.
• **Dynamic Work Environment**: Work in a lively and multicultural environment where teamwork and collaboration are highly valued.
• **Additional Benefits**: Enjoy various other perks such as company events, wellness programs, and discounts on our products.

• *Why Malta?**

Malta offers more than just a place to work; it's a place to live. Known for its beautiful landscapes, historical landmarks, and rich culture, Malta provides an excellent quality of life. With its warm climate, stunning beaches, and friendly residents, you'll enjoy a perfect balance of work and leisure.

• *How to Apply**

If you are excited about this opportunity and believe you have the skills and determination to excel, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *About arenaflex**

arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from diverse backgrounds, and we are proud to be an employer of choice for people with disabilities.

• *Contact Us**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!