**Experienced Part-Time Customer Support Specialist – Remote Service Technician**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a part-time Customer Support Specialist, you'll play a vital role in helping us achieve this goal. If you're passionate about providing top-notch support, have a knack for troubleshooting, and enjoy working in a fast-paced environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading beverage company that's been quenching the thirst of customers for generations. With a rich history and a commitment to innovation, we're constantly pushing the boundaries of what's possible. Our team is made up of talented individuals who share a passion for delivering exceptional customer experiences. We're proud to be a part of the arenaflex family and are excited to welcome like-minded individuals to our team.

• *Job Summary**

As a Part-Time Customer Support Specialist, you'll be responsible for providing exceptional support to our customers in the Fife Region. You'll work closely with our clients to ensure that their Coca-Cola products are served at the perfect temperature, every time. This role requires a unique blend of technical expertise, customer service skills, and a positive attitude. If you're up for the challenge, we'd love to hear from you!

• *Key Responsibilities**

• Perform mechanical services and light remanufacturing on soft drink fountain equipment according to arenaflex standards
• Investigate and troubleshoot issues with pop fountain equipment
• Maintain all refrigeration equipment in good working condition
• Move equipment to perform all mechanical services on fountain hardware, including preventative maintenance, software updates, and cosmetic repairs
• Provide exceptional customer service, remaining positive and cooperative in all interactions
• Collaborate with our team to resolve customer issues and improve overall customer satisfaction

• *Essential Qualifications**

• High school diploma or equivalent degree/certificate
• Valid driver's license
• Technical aptitude and ability to troubleshoot equipment issues
• Ability to lift 50 pounds
• Flexibility to work on Saturdays, Sundays, and holidays as needed

• *Preferred Qualifications**

• Bachelor's degree in a related field (e.g., mechanical engineering, customer service)
• Previous experience in a customer-facing role or technical support position
• Familiarity with soft drink fountain equipment and refrigeration systems
• Certification in a related field (e.g., HVAC, electrical)

• *Skills and Competencies**

• Excellent customer service skills, with a focus on resolving issues and improving customer satisfaction
• Strong technical skills, with the ability to troubleshoot equipment issues and perform mechanical services
• Ability to work independently and as part of a team
• Strong communication and problem-solving skills
• Adaptability and flexibility in a fast-paced environment
• Ability to lift 50 pounds and work in a physically demanding environment

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Customer Support Specialist, you'll have access to:

• Ongoing training and development opportunities to enhance your technical skills and customer service expertise
• Opportunities for career advancement and professional growth within the company
• A collaborative and supportive work environment that encourages innovation and creativity
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that's always on the go. As a Part-Time Customer Support Specialist, you'll be working in a remote setting, interacting with customers and colleagues through phone, email, and in-person visits. Our company culture is built on a foundation of teamwork, innovation, and customer obsession. We're passionate about delivering exceptional customer experiences and are committed to making a positive impact in our communities.

• *Compensation, Perks, and Benefits**

As a Part-Time Customer Support Specialist, you'll enjoy a competitive hourly rate of $27/hour, plus a range of benefits and perks, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages innovation and creativity

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting, we want to hear from you! Apply now to become a Part-Time Customer Support Specialist at arenaflex.