Experienced Pharmacy Customer Service Associate – Retail Client Care & Pharmacy Support Specialist

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Join Arenaflex as a Pharmacy Customer Service Associate

Are you passionate about delivering exceptional customer experiences while working in a dynamic healthcare environment? Arenaflex is looking for a dedicated and enthusiastic Pharmacy Customer Service Associate to become an integral part of our pharmacy team. This is a fantastic opportunity to grow your career in the healthcare industry while making a meaningful difference in the lives of our patients and customers every single day.

At arenaflex, we believe that great customer service is the foundation of everything we do. For decades, we've been committed to providing our communities with accessible, high-quality healthcare services and products. As a Pharmacy Customer Service Associate with arenaflex, you'll be at the forefront of this mission, interacting directly with patients and customers while supporting our pharmacy operations in a fast-paced, rewarding environment.

About Arenaflex

Arenaflex is a leading provider of pharmacy, health, and wellness services dedicated to improving the health and well-being of the communities we serve. We pride ourselves on fostering a supportive, inclusive work environment where employees can thrive, grow, and develop meaningful careers. Our team members are the heart of our organization, and we invest heavily in their training, development, and well-being.

When you join arenaflex, you become part of a team that values integrity, compassion, and excellence. We believe in empowering our employees to deliver their best every day, and we provide the tools, training, and support needed to help you succeed in your role. Whether you're just starting your career or looking to advance in the healthcare field, arenaflex offers a range of opportunities for growth and development.

Position Overview

As a Pharmacy Customer Service Associate at arenaflex, you will play a crucial role in ensuring a positive, seamless experience for every customer who walks through our doors or interacts with our pharmacy services. This position combines excellent customer service skills with pharmacy operations support, making it an ideal role for someone who enjoys interacting with people and has a keen eye for detail.

You'll be responsible for registering customer purchases, providing friendly and efficient checkout services, and assisting our pharmacists with various pharmacy tasks. The ideal candidate will be comfortable working in a fast-paced environment, possess strong communication skills, and be committed to delivering outstanding service to every customer.

Key Responsibilities

Customer Service Excellence

• Greet and engage customers warmly, creating a welcoming and positive atmosphere from the moment they enter the store


• Provide courteous, friendly, quick, and efficient assistance to all customers, ensuring their needs are met with professionalism and care


• Address and resolve customer concerns, issues, and questions promptly to ensure a positive customer experience


• Recommend items to customers and suggest appropriate upsell or companion items based on their needs


• Model and demonstrate exceptional customer support best practices, including positive interpersonal habits such as welcoming greetings, eye contact, and courteous communication


• Follow arenaflex service values, including offering help proactively, identifying needs, and following up until customers are satisfied

Point of Sale Operations

• Register customer purchases on the assigned sales register with accuracy and efficiency


• Collect appropriate payment from customers and disseminate correct change as requested


• Process voids, returns, delays, refunds, and exchanges as needed in accordance with company policies


• Guide customers to appropriate store sections, such as the Over-The-Counter (OTC) aisle, to help them find products


• Maintain clean and well-organized counters and displays


• Perform inventory counts and maintain accurate records as required or as directed by management


• Check in and price stock as necessary or as directed by senior management or the shift leader

Pharmacy Support

• Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal guidelines


• Use pharmacy systems to obtain patient and medication information and process prescriptions accurately


• Enter patient and medication information into the pharmacy system, ensuring all data is input correctly


• Fill prescriptions by retrieving, counting, and pouring prescription medications accurately


• Verify that medications are correct and check for potential drug interactions


• Support pharmacists in scheduling and maintaining workflow efficiency


• Report prescription errors to the pharmacist on duty immediately and adhere to organization policies and procedures related to pharmacy errors and the Quality Improvement Program


• Review and follow the arenaflex Pharmacy Operating Guidelines


• Strictly adhere to arenaflex policy regarding Good Faith Dispensing during all prescription dispensing activities


• Handle phone calls that do not require the pharmacist's personal attention, including calls to physicians


• Process (edit and resubmit) manual claims for third-party program prescription services in a timely and efficient manner


• Perform other administrative duties as assigned by the Pharmacy Manager

Inventory Management

• Assist and support the Pharmacy Division with inventory management activities, including ordering, unloading, checking, and storing pharmaceutical shipments


• Maintain knowledge of organization asset security procedures


• File claims for warehouse overages (stock received but not charged), shortages (stock charged but not received), order errors, or damaged goods including prescription drugs


• Ensure compliance with state and local regulations regarding controlled substances (e.g., alcoholic beverages and tobacco products)


• Build and maintain displays, including promotional, seasonal, super saver, and deal stock


• Complete resets and corrections as directed


• Assist with the division of food items (e.g., raw foods from pre-cooked) and product positioning as determined by policies and procedures


• For consumable items, assist with inventory rotation using the first-in, first-out (FIFO) method and restock outs

Additional Store Support

• Demonstrate working knowledge of store systems and store equipment


• Provide customer service in the photo area, including digital passport photo service, banner printing and creative machine, and special sale of seasonal photo products


• Take on web order responsibilities, including monitoring orders in Picture Care Plus, fulfilling orders (picking items), and delivering orders to customers as they arrive at the store


• Assist with external and internal maintenance by ensuring a clean, neat, organized store condition and appearance


• Comply with all company policies and procedures


• Maintain respectful relationships with coworkers


• Complete special projects and other tasks as assigned

Training and Professional Development

Arenaflex is committed to helping you succeed in your role and grow in your career. As part of your responsibilities, you will be expected to:

• Acquire and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated PTCB training program and/or state-required certification/registration


• Attend training sessions and complete required learning modules as directed by your supervisor or assigned by corporate


• Obtain continuing education credits as required


• Maintain current knowledge and expertise in healthcare and pharmacy, including the latest news and developments in the field

Qualifications and Requirements

Essential Qualifications

• Education: Bachelor's Degree preferred; however, equivalent experience will be considered


• Language Skills: Must be fluent in reading, writing, and speaking English (with the exception of Puerto Rico)


• Availability: Must be willing to work a flexible schedule, including evenings and weekend hours


• Legal Authorization: Must be legally authorized to work in the United States

Preferred Qualifications

• Six months or more of experience in a retail environment


• Previous work experience in a pharmacy or healthcare setting


• Strong mathematical skills to fill prescriptions accurately, including counting, measuring, and weighing medications


• Proficient computer skills


• Knowledge of store inventory control procedures


• PTCB certification or willingness to obtain certification

Essential Skills and Competencies

To succeed in this role, you should possess the following skills and competencies:

• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with customers, patients, and team members


• Customer Service Orientation: A genuine passion for helping others and creating positive customer experiences


• Attention to Detail: Strong accuracy and attention to detail, especially when handling prescriptions and financial transactions


• Mathematical Aptitude: Comfortable working with numbers, counting medication, and handling cash transactions


• Time Management: Ability to multitask and prioritize tasks in a fast-paced environment


• Teamwork: Ability to work collaboratively with pharmacists, pharmacy technicians, and other store team members


• Problem-Solving: Ability to address and resolve customer issues effectively and professionally


• Adaptability: Willingness to learn new systems, procedures, and processes


• Technical Proficiency: Basic computer skills and familiarity with point-of-sale systems

Work Environment and Culture

At arenaflex, we foster a work environment that is supportive, inclusive, and focused on employee well-being. Here's what you can expect when you join our team:

• Supportive Team Culture: Work alongside dedicated professionals who are committed to helping you succeed


• Training and Development: Comprehensive training programs to help you excel in your role and advance your career


• Flexible Scheduling: We understand the importance of work-life balance and offer flexible scheduling options


• Career Growth Opportunities: Opportunities for advancement within the pharmacy and retail operations


• Employee Discounts: Enjoy discounts on arenaflex products and services


• Health and Wellness: Access to health and wellness resources to support your overall well-being

Compensation and Benefits

We recognize that our team members are our greatest asset, and we are committed to providing competitive compensation and comprehensive benefits:

• Hourly Rate: $25.00 per hour


• Employment Type: Full-time position


• Work Hours: 8 hours per day


• Location: Illinois, USA


• Additional Benefits: Comprehensive benefits package including health insurance, dental and vision coverage, retirement savings plans, paid time off, employee assistance programs, and more

Why Join Arenaflex?

Choosing a career with arenaflex means joining a company that truly values its employees and the communities we serve. We believe in creating opportunities for growth, supporting your professional development, and recognizing your contributions. Our Pharmacy Customer Service Associates play a vital role in delivering the high-quality care and service that arenaflex is known for.

When you become part of the arenaflex family, you're not just taking a job – you're starting a career with endless possibilities. Whether you're looking to grow within the pharmacy department, explore other areas of our business, or develop skills that will serve you throughout your career, arenaflex is committed to helping you achieve your goals.

We invite you to apply today and become part of a team that makes a real difference in people's lives every day. Join arenaflex and start your journey toward a rewarding and fulfilling career!

How to Apply

If you're ready to take the next step in your career and join a dynamic team committed to excellence in customer service and pharmacy care, we encourage you to apply now. Please submit your application through our online portal.

Arenaflex is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to diversity and inclusion in our workforce.