Experienced Pharmacy Customer Service Associate – Retail Health & Wellness Team Member

Join the arenaflex Team: Pharmacy Customer Service Associate

Are you passionate about helping others and looking for a rewarding career in healthcare and retail? Look no further! arenaflex is seeking a dedicated and customer-focused Pharmacy Customer Service Associate to join our dynamic team. In this role, you'll be at the forefront of delivering exceptional healthcare services and customer experiences to our valued patients and customers. At arenaflex, we believe that everyone deserves access to quality healthcare, and our team members play a crucial role in making that vision a reality.

As a leading provider of pharmacy services, arenaflex has been committed to improving the health and well-being of communities across the nation for decades. We pride ourselves on fostering a supportive, inclusive, and growth-oriented work environment where every team member can thrive. If you're looking for more than just a job—if you're seeking a career where you can make a meaningful difference in people's lives—then arenaflex is the place for you.

About arenaflex

At arenaflex, we understand that our greatest asset is our people. That's why we invest heavily in training, development, and creating a workplace culture that values diversity, teamwork, and excellence. Our pharmacy team members are not just employees; they are healthcare ambassadors who interact with customers daily, providing guidance, support, and compassionate care. When you join arenaflex, you become part of a legacy of service and a community that truly cares about the well-being of every individual who walks through our doors.

Position Overview

We are currently seeking a motivated and enthusiastic Pharmacy Customer Service Associate to provide outstanding support to our pharmacy operations and deliver a delightful shopping experience to our customers. This role combines customer service excellence with pharmacy support functions, making it an ideal opportunity for individuals who enjoy a fast-paced, dynamic work environment where no two days are the same.

In this position, you will be responsible for registering sales, processing transactions, assisting customers with product inquiries, and providing support to our pharmacy team under the direct supervision of licensed pharmacists. You'll be working in a collaborative environment where your contributions directly impact customer satisfaction and the overall success of our store operations.

Key Responsibilities

As a Pharmacy Customer Service Associate at arenaflex, your responsibilities will include:

• Customer Experience Excellence: Models and delivers a unique and delightful customer experience that sets arenaflex apart from the competition. Engages customers and patients by greeting them warmly and providing assistance with products and services. Resolves customer issues and answers inquiries promptly to ensure an exceptional customer experience.
• Sales Register Operations: Registers sales on assigned registers, providing clients with courteous, honest, friendly, and efficient checkout service. Collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Operates the point-of-sale system with accuracy and efficiency.
• Product Knowledge and Sales: Recommends items for sale to consumers and suggests upsell and partner items to enhance the shopping experience. Assists customers in locating products, particularly in the OTC (over-the-counter) aisle, and provides guidance on product selection based on customer needs.
• Merchandising and Stock Management: Maintains counters and shelves efficiently and well-merchandised. Takes stock and maintains accurate records. Receives and prices merchandise as required or as directed by the store manager or shift leader. Assists with the separation of food items and product placement as specified by company procedures.
• Pharmacy Support Functions: In accordance with state and federal guidelines, assists the pharmacist, under direct supervision, within the scope of pharmacy practice. Accountable for the use of pharmacy systems to obtain patient and drug information and process prescriptions.
• Prescription Processing: Plays responsibilities as assigned by the pharmacy supervisor, staff pharmacist, and store manager, including using pharmacy systems to enter patient and drug records, ensuring information is entered accurately, filling prescriptions by retrieving, counting, and pouring pharmaceutical pills, verifying medication is accurate, and checking for possible drug interactions. Assists pharmacists in scheduling and maintaining workflow.
• Quality Assurance: Reviews prescription errors immediately and reports them to pharmacists on duty. Adheres to company guidelines and procedures regarding pharmacy errors and quality improvement programs. Reviews and complies with the arenaflex Pharmacy Code of Behavior.
• Compliance and Documentation: Strictly adheres to the arenaflex Policy regarding good faith dispensing during all applicable prescription dispensing activities. Ensures compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
• Claims Processing: Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner. Performs other clerical duties as assigned by the pharmacy manager.
• Inventory Control: Assists and supports the Pharmacy Department in inventory control activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals. Maintains knowledge of company asset protection techniques and documents claims for warehouse overages, shortages, order errors, or damaged items concerning prescription medications.
• Display and Promotion Management: Constructs and maintains displays, including promotional, seasonal, and sale products. Completes resets and revisions as directed by management.
• Photo Services: Provides customer service in the photo area, including digital passport photo service, poster print, and creative services. Suggestively sells promotional photo products.
• Online Order Fulfillment: Assumes web pick-up duties, including monitoring orders in the system, filling orders (picking items), and delivering orders to customers as they arrive at the store.
• Store Maintenance: Assists with outside and interior maintenance by ensuring clean, neat, orderly condition and appearance of the store environment.
• Team Collaboration: Complies with all company guidelines and processes; maintains respectful and collaborative relationships with coworkers. Fashion and stock customer support best practices with all team members to deliver extraordinary and delightful customer experience, including interpersonal habits such as greeting, eye contact, and courtesy.
• Additional Duties: Completes special assignments and other tasks as assigned by management.

Essential Qualifications

To be successful in this role, you must meet the following requirements:

• Education: High school diploma or equivalent is required.
• Certifications: Must obtain and maintain PTCB (Pharmacy Technician Certification Board) certification through the PTCB education program and/or state-required certification/registration as applicable.
• Customer Service Skills: Strong interpersonal skills with the ability to engage customers in a friendly, professional, and courteous manner. Must possess excellent verbal communication skills and the ability to resolve customer issues effectively.
• Attention to Detail: Strong attention to detail and accuracy, particularly when processing transactions and handling prescription information.
• Technical Proficiency: Basic computer skills and the ability to learn and operate store systems and equipment efficiently.

Physical Requirements: Ability to stand for extended periods, walk throughout the store, and lift moderate loads (up to 50 pounds) as needed.

• Availability: Must be able to work flexible hours, including evenings, weekends, and holidays, as required by the store operations.
• Compliance: Ability to adhere to all company policies, state and federal regulations, and pharmacy guidelines.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Previous experience in a retail or pharmacy setting
• Knowledge of pharmacy operations and terminology
• Familiarity with point-of-sale systems
• Understanding of inventory management procedures
• Previous experience in customer service roles
• Basic math and calculation skills

Skills and Competencies

We're looking for candidates who demonstrate the following competencies:

• Customer Centricity: Demonstrates a genuine desire to help customers and create positive experiences.
• Communication: Excellent verbal and written communication skills with the ability to interact professionally with customers, team members, and healthcare professionals.
• Problem Solving: Ability to identify issues and implement effective solutions quickly.
• Teamwork: Collaborates effectively with colleagues and supports team goals.
• Adaptability: Thrives in a fast-paced environment and manages multiple tasks efficiently.
• Integrity: Maintains high ethical standards and follows company policies and procedures.
• Initiative: Takes proactive steps to assist customers and improve operations.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Pharmacy Customer Service Associate, you'll have access to comprehensive training programs that will help you build valuable skills in healthcare, customer service, and pharmacy operations.

We encourage all team members to pursue continuous learning and professional development. You'll attend training sessions and complete required learning modules as assigned by management. You'll also have the opportunity to maintain and expand your knowledge of healthcare and pharmacy, including staying current with the latest industry information and trends.

This position serves as an excellent foundation for career advancement within arenaflex. Many of our current pharmacy managers and supervisors started in entry-level positions and grew their careers through dedication, hard work, and continuous learning. With arenaflex, your potential is limitless!

Compensation and Benefits

At arenaflex, we value our team members and offer competitive compensation packages that include:

• Hourly wages commensurate with experience and qualifications
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discount program
• Access to wellness programs and resources
• Opportunities for overtime and bonus incentives
• Employee assistance program for personal and professional challenges

Work Environment

As a Pharmacy Customer Service Associate, you'll work in a dynamic retail environment that combines the fast-paced energy of customer service with the important responsibility of supporting healthcare operations. You'll interact with a diverse customer base daily, providing service that makes a real difference in people's lives.

Our stores are clean, well-maintained, and equipped with the latest technology to support your success. We foster a team-oriented atmosphere where collaboration, respect, and mutual support are core values. You'll work alongside dedicated professionals who share your commitment to exceptional customer care and community health.

Why Join arenaflex?

When you join arenaflex, you become part of something bigger than just a job. You're joining a team of caring professionals who are united in their mission to improve health outcomes and provide exceptional service to every customer who walks through our doors.

We offer:

• A supportive and inclusive work culture
• Comprehensive training and development programs
• Career advancement opportunities
• Competitive pay and benefits
• The chance to make a meaningful impact in your community
• Access to cutting-edge pharmacy technology and systems

At arenaflex, we believe that our success is driven by our people. That's why we're committed to providing our team members with the resources, training, and support they need to succeed. If you're ready to take the next step in your career and join a team that values excellence, integrity, and compassion, we encourage you to apply today!

How to Apply

If you're ready to embark on a rewarding career with arenaflex, we invite you to apply for this exciting opportunity. Please submit your application through our online portal or visit your local arenaflex store to complete an application in person.

arenaflex is an equal opportunity employer and welcomes applications from all qualified individuals. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to make a difference? Apply now and become part of the arenaflex family!