**Experienced Phone and Chat Specialist – Essential Healthcare Support Team**

At arenaflex, we're on a mission to revolutionize the way healthcare facilities connect with essential workers. As a critical member of our team, you'll play a vital role in verifying nurses' credentials and facilitating their deployment to the frontlines. If you're a customer service enthusiast with a passion for making a difference, we invite you to join our dynamic team of professionals.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our cutting-edge technology and dedicated team of experts are committed to empowering healthcare facilities to deliver exceptional patient care. By joining our team, you'll become part of a dynamic organization that values innovation, collaboration, and customer satisfaction.

• *Job Summary**

As an Experienced Phone and Chat Specialist, you'll be responsible for navigating online to verify nurses' credentials, following up with them via written messages, and handling follow-up phone calls to ensure a seamless experience. Your exceptional communication skills, technical savvy, and ability to work independently will make you an invaluable asset to our team.

• *Key Responsibilities**

• Manage large volumes of inbound and outbound calls in a timely manner
• Manage multiple chat channels simultaneously
• Follow established communication scripts to handle various topics
• Identify customers' needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Perform data entry and customer service tasks
• Navigate online efficiently to verify nurses' credentials
• Work requests/records received for those requesting to sign up for a shift
• Identify customers' needs, research to determine if request has required credentials
• Skillfully transition between tasks without compromising efficiency or composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Demonstrate flexibility to cross-train as requested

• *Essential Qualifications**

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy and ability to navigate online efficiently
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills, along with active listening
• A background check applicable with state and federal laws is required

• *Preferred Qualifications**

• Experience in a similar role or industry
• Proficiency in CRM software and other relevant tools
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Technical savvy and ability to navigate online efficiently
• Quick learner and able to adapt to new situations
• Strong phone and verbal communication skills, along with active listening
• Ability to maintain punctuality and attendance at all scheduled times

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Phone and Chat Specialist, you'll have opportunities to:

• Develop your technical skills and knowledge of CRM software and other relevant tools
• Enhance your communication and interpersonal skills through training and coaching
• Take on new challenges and responsibilities as you grow and develop in your role
• Participate in professional development opportunities, including workshops and conferences

• *Work Environment and Company Culture**

arenaflex is a dynamic and innovative organization that values collaboration, customer satisfaction, and employee well-being. Our team is committed to delivering exceptional results and making a positive impact on the healthcare industry. As an Experienced Phone and Chat Specialist, you'll be part of a supportive and inclusive team that values diversity, equity, and inclusion.

• *Compensation, Perks, and Benefits**

• Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 8:00am-8:00pm (EST), Work Days: Mon-Fri
• Paid Training: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
• Status: Full Time, 40 hours

• *Hardware/Software Requirements**

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for making a difference, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.