Experienced Provider Customer Service Call and Chat Representative - Remote in CST or MST

Posted 2026-05-06

Remote, USA Full-time Immediate Start

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

*About arenaflex**

arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Our mission is to help people live healthier lives and make the health system work better for everyone.

*Job Summary**

We're seeking an experienced Provider Customer Service Call and Chat Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our providers, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. This is a full-time, remote position that requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST.

*Primary Responsibilities**

Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
Service Providers in a multi-channel environment including call, concurrent chat, as required
Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

*Required Qualifications**

High School Diploma/GED or equivalent work experience
1+ years of customer service experience with analyzing and solving customer's concerns
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
Must be 18 years of age or older
Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

*Preferred Qualifications**

Prior health care experience and knowledge of healthcare terminology
Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

*Telecommuting Requirements**

Reside within Central or Mountain Time Zone
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*Soft Skills**

Ability to multi-task, including the ability to type in multiple conversations
Ability to resolve calls and messages, avoiding escalated complaints
Time management skills
Emotional Intelligence and Empathy
Active Listening and Comprehension
Excellent written communication skills
Demonstrated problem-solving, organization, and interpersonal skills
Demonstrated experience consistently achieving quality and productivity standards

*What We Offer**

14 weeks of paid training
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Opportunity to work in a dynamic and growing company
Collaborative and supportive work environment
Professional development opportunities

*Compensation**

The hourly range for this position is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

*How to Apply**

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website. We look forward to hearing from you!

*Equal Employment Opportunity**

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.