**Experienced Ramp Agent (Customer Service Agent) - JFK Airport**

• *Join arenaflex's Dynamic Team and Take Your Career to New Heights**

Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the aviation industry? Do you thrive in fast-paced environments and enjoy working with diverse teams? Look no further than arenaflex's Ramp Agent (Customer Service Agent) position at JFK Airport. As a key member of our team, you will play a critical role in ensuring the safe and efficient handling of baggage, cargo, and mail, while providing exceptional customer service to our passengers.

• *About arenaflex**

arenaflex is a leading airline that connects people and cultures around the world. Our mission is to deliver an elevated experience to our customers, and we strive to live our values of Care, Integrity, Resilience, and Servant Leadership every day. With a strong focus on sharing success with our employees, we offer a range of benefits and perks to help you keep climbing in your career.

• *Key Responsibilities**

As a Ramp Agent (Customer Service Agent) at JFK Airport, you will be responsible for:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections and guiding incoming and departing aircraft from gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure accurate routing of baggage to customers' destinations.
• Providing exceptional customer service to passengers, responding to their queries and resolving any issues in a professional and courteous manner.

• *Work Environment and Culture**

As a Ramp Agent (Customer Service Agent) at JFK Airport, you will work in a fast-paced and dynamic environment, with a focus on safety and customer satisfaction. You will be part of a diverse team of professionals who are passionate about delivering an elevated experience to our customers. Our culture is built on a shared dedication to living our values, and we offer a range of benefits and perks to support your physical, emotional, and financial well-being.

• *Benefits and Perks**

As an arenaflex employee, you will enjoy a range of benefits and perks, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare.

• *What You Need to Succeed**

To be successful in this role, you will need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

• *What Will Give You a Competitive Edge**

While not required, the following qualifications will give you a competitive edge:

• N/A

• *How to Apply**

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the aviation industry, apply now to become an arenaflex Ramp Agent (Customer Service Agent) at JFK Airport.