Experienced Remote Customer Service Representative (Work From Home) – Commercial Insurance Solutions

Posted 2026-05-06

Remote, USA Full-time Immediate Start

At arenaflex, we're revolutionizing the way businesses connect with insurance solutions. As a leading insurtech company, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our partners. We're now seeking an experienced and passionate Remote Customer Service Representative to join our team and help us achieve our mission.

*About arenaflex**

arenaflex is a fast-growing, profitable insurtech company that's changing the face of commercial insurance. Our innovative approach combines a best-in-class call center with a proprietary content and customer management platform, ensuring that our partners receive qualified new customers and are matched with insurance providers who meet their specific business needs. We're proud to be a part of this exciting industry and are committed to making a positive impact on our customers and communities.

*Job Summary**

As a Remote Customer Service Representative, you'll be the voice of arenaflex, handling inbound and outbound calls from small business owners seeking commercial insurance quotes. You'll work in a high-volume, fast-paced environment, using your exceptional communication and interpersonal skills to build positive relationships and drive customer satisfaction. If you're passionate about delivering exceptional customer experiences and have a minimum of two years of customer support experience in a remote call center environment, we want to hear from you!

*Key Responsibilities**

Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
Follow communication scripts and use knowledge of products and services to go off-script when necessary
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Meet daily qualitative and quantitative targets, achieving all objectives for service, productivity, and quality standards
Collaborate with our team to resolve customer issues and provide exceptional service

*Equipment Requirements**

Must have a Windows, Apple desktop/laptop, or Chromebook
Access to high-speed internet
Dedicated workspace
Processor: Intel i5 8th Generation, Intel Celeron N4500, or AMD Ryzen 5 series or newer
Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
RAM & CPU: less than 80% usage
RAM (physical memory): minimum 8 GB

*Qualifications**

Minimum of 2 years experience providing customer support in a call center environment
Minimum of 2 years working remotely
High School diploma or equivalent
Strong experience with technology and proficiency with computers, including Google Workplace (formally G Suite), Google Chrome, and CRM software
Strong typing and data entry skills
Bilingual in Spanish is highly preferred
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Strong time management and decision-making skills

*Inclusion at arenaflex**

At arenaflex, we believe that creating a culture of equality and inclusion has a positive impact on our communities and customers. We're committed to building a team with a diverse variety of experiences, talents, and perspectives. We celebrate diversity and equality, and we're proud to be an inclusive workplace where everyone can fit in and belong.

*Location and Work Arrangements**

Candidates must currently live in one of the following states: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas, or Virginia
Full-time position with 40 hours per week
8-hour shift
Work from home with a dedicated workspace

*Benefits**

401(k) with matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance
Work from home

*Compensation**

$13.50 per hour

*How to Apply**

If you're passionate about delivering exceptional customer experiences and have a minimum of two years of customer support experience in a remote call center environment, we want to hear from you! Please apply through our website by clicking the link below.