**Experienced Seasonal Benefit Customer Service Representative – Non-Bilingual – Mt. Laurel**

• *Join arenaflex, a leading global advisory, broking and solutions company, in a rewarding seasonal role that offers the opportunity to grow and develop your skills in customer service and benefits administration.**

At arenaflex, we pride ourselves on helping clients around the world turn risk into a path for growth. With roots dating back to 1828, we have 40,000 employees serving more than 140 countries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential.

• *About the Role**

As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our clients' plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience.

• *Key Responsibilities**

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner
• Regularly participate in team meetings and training
• You will spend the majority of your time assisting customers
• Perform other duties as assigned

• *Qualifications**

The Requirements

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required

The following are a plus

• Associate or Bachelor's degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish

• *About arenaflex**

At arenaflex, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce, and maximize performance.

• *Working at arenaflex**

We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives. We believe in fostering a culture of collaboration, innovation, and continuous learning.

• *Benefits and Perks**

As a Seasonal Benefit Customer Service Representative, you will be eligible for the following benefits and perks:

• Competitive hourly rate of $17.00 during our paid training program (approximately 1 month) and $18.50/hr after successful completion of onboarding training
• Eligibility for the arenaflex 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program
• Other benefits required by law

• *Career Growth Opportunities**

We value your growth and development and offer opportunities for career advancement. Our Seasonal Benefit Customer Service Representatives have the potential to transition into full-time roles and take on new challenges and responsibilities.

• *Work Environment**

As a remote position, you will have the flexibility to work from home while still being part of a dynamic and supportive team. You will be required to reside within 2 hours of Mt. Laurel for occasional requests to be in the office. You will be expected to work a 40-hour week and overtime when requested during our busy season.

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.

We are an equal opportunity employer and welcome applications from diverse candidates.