**Experienced Seasonal Online Customer Service Agent – UK Remote Working Opportunity**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a leading provider of customer service and community management solutions, we're seeking a highly skilled and motivated Seasonal Online Customer Service Agent to join our UK remote team. If you're a customer service enthusiast with a passion for delivering outstanding support, we want to hear from you!

• *About arenaflex**

arenaflex is a global leader in customer service and community management, empowering businesses to deliver human support in the 21st century. With a strong presence in the UK and US, we've established ourselves as a fast-growth company, working with an impressive client list of industry-leading brands, charities, and government departments. Our mission is to revolutionize traditional contact centers by leveraging cloud-based community initiatives, social media, live chat, and email to power customer engagement.

• *The Role**

As a Seasonal Online Customer Service Agent, you'll be handling email support for a UK leading retail brand, providing exceptional customer experiences that drive loyalty and retention. This is a remote, freelance contractual role with the potential to transition to a full-time position following continued growth and success. You'll need access to a computer or laptop, compatible with our software, and a stable internet connection. Don't worry – we'll provide full training, support, and software to ensure your success.

• *Key Responsibilities**

• Manage, brief, and coordinate customer service responses generated from our client accounts on a daily basis
• Effectively respond to all Customer Support tickets
• Pro-actively escalate and spot potential PR threats, and follow support briefs
• Initiate and sustain relationships with clients and prospects, as assigned to you by your Account Manager
• Collaborate with our team to deliver exceptional customer experiences and drive business growth

• *Essential Qualifications**

• 2+ years of experience in online customer service (email/live chat)
• Strong writing, organization, and communication skills
• Previous experience delivering customer support using CRM systems such as Zendesk, Freshdesk, Gorgias, or Salesforce
• Excellent written and verbal communication skills
• Superb time management and attention to detail
• Ability to work independently and as part of a remote team
• Passion for delivering exceptional customer service and a willingness to learn and grow

• *Preferred Qualifications**

• Experience in a similar role, with a focus on customer service and community management
• Knowledge of digital customer management tools and how to undertake online customer service
• Copywriting and proofreading skills
• High accuracy and attention to detail
• Ability to work flexible hours, including weekends
• Interest in moving into a Team Leader or Account Manager role in the future

• *What's On Offer**

• Competitive hourly rate of £11.44
• Opportunity to work from home and enjoy a great work-life balance
• Regular digital socials and outgoing team events
• Potential for full-time employment following continued growth and success
• Ongoing training and development opportunities to enhance your skills and career

• *Schedule and Benefits**

• 21-35 hours per week, Monday to Sunday
• 8-hour shifts, with flexibility to work day shifts and weekends
• Opportunity to work flexible hours, including evenings and weekends
• Access to a range of benefits, including a monthly invoice paid within 24 hours

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply now and take the first step towards a rewarding new role with arenaflex.

• *Join our team and be part of something amazing!**