**Experienced Special Needs Healthcare Customer Advisor – National Remote**

Are you passionate about making a difference in the lives of individuals and families with special needs? Do you have a strong desire to work in a dynamic and supportive environment where you can utilize your skills and experience to deliver exceptional customer service? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to simplifying the healthcare experience and creating healthier communities.

As an Experienced Special Needs Healthcare Customer Advisor with arenaflex, you will have the opportunity to work remotely from anywhere within the U.S. and make a meaningful impact on the lives of our members and their families. You will be part of a highly skilled team of Care Advisors who are dedicated to serving and managing special needs for our members and/or their family members. Your role will be to deliver an extraordinary experience to family members who need an ally, providing holistic family support, resolving complex issues, and serving as an ongoing resource to provide guidance and community resources during key transition times throughout the family's journey.

• *About arenaflex**

arenaflex is a leading healthcare organization that is committed to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or circumstances. Our team is passionate about making a difference in the lives of our members and their families, and we are seeking like-minded individuals to join our team.

• *Primary Responsibilities**

As an Experienced Special Needs Healthcare Customer Advisor with arenaflex, your primary responsibilities will include:

• Providing holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
• Serving as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
• Creating and building ongoing relationships with others including both members and teammates.
• Making decisions independently and solving problems creatively and completely using sound judgment and critical thinking.
• Consistently following through on commitments and framing realistic expectations for members.
• Planning, prioritizing, organizing, and completing work to meet established objectives for our families.
• Managing project time to ensure follow-up and outreach work is completed in a timely manner.
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.

• *Essential Qualifications**

To succeed as an Experienced Special Needs Healthcare Customer Advisor with arenaflex, you will need to possess:

• High School Diploma / GED OR equivalent work experience
• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime.
• Must be 18 years of age or older

• *Preferred Qualifications**

While not required, we prefer candidates with:

• 1+ years of A4Me OR 3+ months of Quick Assist experience
• Claims processing experience
• Experience providing care for children with special needs
• Experience within a member-focused healthcare environment
• Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

• *Telecommuting Requirements**

As a remote employee, you will be required to:

• Keep all company-sensitive documents secure (if applicable)
• Establish a dedicated work area that is separated from other living areas and provides information privacy
• Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

• *Compensation and Benefits**

arenaflex offers a comprehensive benefits package, including:

• Competitive hourly rate (California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents: $18.80 - $36.78 per hour)
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

• *Diversity, Equity, and Inclusion**

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• *How to Apply**

If you are passionate about making a difference in the lives of individuals and families with special needs and are looking for a dynamic and supportive work environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!