**Experienced Technical Support Engineer – Unified GraphQL System and Customer Enablement**

At arenaflex, we're revolutionizing the way people consume entertainment and connect with each other. As one of the world's leading streaming services, we're committed to delivering an unparalleled user experience across a vast array of genres, languages, and platforms. With over 270 million paid subscribers in more than 190 countries, we're constantly pushing the boundaries of innovation and excellence.

• *About arenaflex and GraphQL**

arenaflex's API League and Designer Experience team is at the forefront of building the unified GraphQL framework and efficiency tools that power item APIs across our platform. We empower Netflix engineers to create the GraphQL APIs that make their applications run, from business-critical applications used by our content creation studio to the applications that stream that content to your TV. Our team is passionate about building a diverse and inclusive group that brings new perspectives as we tackle the next wave of challenges. And we're committed to remote work – we value what you can do, from anywhere in North America.

• *Our Team's Central Goal**

Our team's primary objective is to provide a GraphQL development platform that is expressive, extensible, and reliable. We deliver both the runtime and the developer efficiency tools that enable Netflix architects to build innovative items quickly and with high confidence. Just as a GraphQL is a resource between client and server, our team strives to facilitate collaboration and cooperation across Netflix through clear agreements and an unshakeable runtime. We aim to provide our customers with frameworks that are flexible, documented, detectable, and easy to work with.

• *About the Job**

We're seeking a skilled Technical Support Engineer to help us onboard and support numerous internal customers onto our Unified GraphQL system. This includes both proactive support of customers migrating to GraphQL, as well as being available to come in to work support during business hours, writing excellent documentation for our internal partners, and aiding guide the team's design needs to increase customer satisfaction and improve the engineer ergonomics of our products. This role will be approximately half support and enablement with our internal customers and half working on documentation, engineer tooling, and other vital initiatives to engage our customers and lower our active support and enablement load.

• *Key Responsibilities:**

• Work with a diverse and large group of partners who rely on our products to build software continuously.
• Dive into issues and investigate collaboratively.
• Write phenomenal documentation (that's what we believe "it's not done if it's not archived").
• Balance between the needs of our home design team and the needs of our customers.
• Perform multiple tasks while juggling a lot of context.

• *What You'll Need to Succeed:**

• Strong knowledge of GraphQL (extra points for Apollo Federation)
• A mix of the following work experience:
+ 3+ years of experience in second-line technical support for enterprise software products+ 3+ years of experience in technical solutions design+ 3+ years of experience as a designing engineer for products
• Excellent technical writing skills
• Investigating and investigating skills
• A customer-centric outlook
• Ideal to have: Java as well as JVM environment experience

• *Compensation and Benefits:**

Our compensation structure consists exclusively of an annual salary; we don't have bonuses. You select every year the amount of your salary you want in compensation versus investment opportunities. To determine your own top-of-market salary, we rely on market indicators and consider your individual work family, background, skills, and experience to determine your pay in the market range. The range for this job is $100,000 - $720,000.

arenaflex offers comprehensive benefits, including:

• Health Plans
• Mental health support
• 401(k) Retirement Plan with employer match
• Investment opportunity Program
• Disability Projects
• Health Savings and Flexible Spending Records
• Family-building advantages
• Life and Serious Injury Advantages
• Paid time away projects

We're an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion genuinely and thoughtfully. We don't discriminate based on race, religion, diversity, family, public origin, position, sex, sexual orientation, gender, gender identity or expression, age, disability, disease, pregnancy, genetic makeup, marital status, or military service.

• *Join arenaflex Today!**

If you're passionate about delivering exceptional customer experiences and empowering engineers to build innovative products, we want to hear from you! Apply now to become a part of our dynamic team and help us shape the future of entertainment and technology.