Experienced Will Call Customer Support Specialist – Delivering Exceptional Customer Experiences in a Dynamic Remote Environment

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Will Call Customer Support Specialist. In this role, you will be the face of our company, providing top-notch support to our customers and ensuring their needs are met with professionalism, accuracy, and urgency.

• *About arenaflex**

arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that exceed customer expectations. Our team is comprised of talented individuals who share a common goal: to deliver exceptional service and support to our customers. As a Will Call Customer Support Specialist, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

• *Key Responsibilities**

As a Will Call Customer Support Specialist, you will be responsible for:

• Responding to customer requests for returns & credits via email and phone, ensuring timely and accurate resolutions
• Processing returns and credit requests, including order entry for replacements, and communicating with vendors, warehouse team, and Accounts Payable as necessary
• Checking stock availability, tracking order and delivery status, and other necessary data to ensure seamless customer experiences
• Partnering with suppliers to process direct returns to factory and issuing credits as outlined by arenaflex internal procedures
• Creating positive customer experiences through email, phone, and written communications, utilizing required systems including P21 and Salesforce
• Managing cases as assigned in Salesforce, including but not limited to RMAs & credits and responding customer inquiries
• Addressing any issues or concerns that customers may have during the pickup process

• *Inter-Departmental Communication**

As a Will Call Customer Support Specialist, you will work closely with the Contact Center teams to complete customer credit & return requests, generate replacement orders, and provide order status information. You will also communicate with other departments within arenaflex as needed to answer questions and resolve customer issues.

• *Qualifications**

To be successful in this role, you will need:

• High School diploma or GED required; Associate degree or bachelor's degree preferred
• 3-5 years' experience in customer service, preferably in the distribution industry
• Excellent customer focus, interpersonal skills, verbal and written communication skills, empathy, and professionalism
• Ability to learn and adapt to new systems and technologies, including P21 and Salesforce

• *Skills and Competencies**

To excel in this role, you will need to possess:

• Customer Focus: Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately
• Interpersonal Skills: Ability to interact, communicate, and build relationships with others
• Verbal and written communication skills: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand
• Empathy: Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met
• Professionalism: Professional and pleasant speaking and writing manner via telephone, email, and in person, basic business acumen, and urgency in resolving customer issues
• Technical Learning Capability: Proficient with or the ability to quickly learn an array of computer hardware and software

• *Career Growth Opportunities and Learning Benefits**

As a Will Call Customer Support Specialist at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in customer service, communication, and problem-solving
• Work with a talented team of professionals who share a common goal of delivering exceptional service
• Participate in ongoing training and development programs to enhance your skills and career prospects
• Contribute to a dynamic and fast-paced environment where no two days are the same

• *Work Environment and Company Culture**

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Will Call Customer Support Specialist, you will have the opportunity to work from home and enjoy a comfortable and supportive work environment. Our company culture is built on the principles of teamwork, innovation, and customer-centricity, and we are committed to providing a positive and inclusive work environment for all employees.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive salary and a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

• *Ready to Apply?**

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to arenaflex.