Family Success Liaison - Bilingual job at MeBe in US National

Family Success Liaison

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

Remote Clinical Services

Compensation

$55K – $65K

MeBe is seeking a highly motivated, high-energy bilingual (English/Spanish) Family Success Lead. In this sales & account management role, you'll help families navigate their journey as a MeBe client; everything from discussing what services they need and when they need them, to navigating the insurance and authorization scene, the assignment of their clinical team, and ensuring they are satisfied after services begin. You will serve as the face of MeBe, and we're looking to hire motivated individuals who can make an awesome first impression with every individual who reaches out to MeBe.

In this role, you will be responsible for expanding our brand through prospecting and driving revenue through the relationships you develop. The ideal Family Success Lead is passionate about client success, enjoys working one-on-one with clients, and thrives in an inside sales environment. We're committed to providing clients outstanding clinical services with MeBe and, like everything at MeBe, it all starts with great people on that first call!

What You'll Be Doing:

Serve as the primary point of contact for prospective families, driving conversion from initial inquiry through enrollment.

Respond to inbound calls and emails while actively following up on leads and referrals to guide families toward enrollment.

Advise prospective families on services, scheduling, and insurance while driving progression through the enrollment process.

Partner with Site/Area Directors to move families efficiently from initial contact through onboarding to service start.

Manage a high volume of prospective and new clients, tracking progress in Zoho to ensure consistent movement toward enrollment.

Proactively connect with prospective and current clients to drive enrollment and expand services through thoughtful upselling.

Own the client experience by ensuring timely outreach, consistent follow-ups, clear expectation setting, and effective handoffs to clinical teams based on client needs.

This role requires flexibility in scheduling to meet families when they are available, including evenings and occasional extended hours.

Other duties, as assigned.

Qualifications:

3-5 years experience in a high-volume, client-facing role (sales, intake, account management, or care coordination), with a strong track record of managing inbound and outbound communication

Demonstrated ability to convert leads into active clients, guiding individuals through a multi-step decision or enrollment process

Strong follow-through and organization skills, with the ability to manage multiple prospective and active clients simultaneously without losing momentum

Experience working within a CRM system (Zoho, Salesforce, or similar) to track pipeline, document interactions, and manage follow-ups

Comfort discussing services, scheduling, and insurance/authorization processes, with the ability to clearly explain next steps and set expectations

Ability to proactively engage clients through outreach, follow-ups, and relationship-building to support both conversion and retention

Strong communication skills, with the ability to build trust quickly and guide families through potentially complex or emotional decisions

Ability to partner cross-functionally (e.g., with Site/Area Directors or clinical teams) to ensure smooth handoffs and service start

Detail-oriented with strong time management skills, ensuring no gaps in the client experience from inquiry through onboarding

Adaptability in a fast-paced environment, with the ability to prioritize and shift focus as needed

Comfort working a flexible schedule, including evenings, to align with family availability

Perks and Benefits:

Industry benchmarked, competitive pay based on experience and location.

Pay: $27-32 per hour

29 paid days off

Medical, Vision, Dental for eligible employees - 80% Employee, 50% Dependents

Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance

Invest in your mental health with access to free mental health sessions

Protect your pet with discounted pet insurance

Secure your future with our 401k program

Unlimited employee referral bonuses

Tuition discounts available to all employees through our University Partnerships

Expansive treatment spaces in applicable locations

Company sponsored, fun events for everyone