Full Time Call Center Representative

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. The Sales Agent works directly with consumers in a call center setting to help them obtain new policies, providing information on coverage options and maintaining compliance with quality assurance requirements.

Responsibilities

• Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances
• Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies
• Calculates and/or quotes premium rates for recommended policies
• Develops and maintains thorough product knowledge
• Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
• Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
• Follows scripts and designated sales processes to complete sales in a compliant and effective manner
• Actively participates in training and coaching on an ongoing basis to improve performance
• Other duties may be assigned

Skills

• Life and/or Health insurance license
• Ability to communicate professionally with customers
• Ability to explain policies and show value of brand(s) represented
• Ability to calculate and/or quote premium rates for recommended policies
• Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
• Utilizes client and/or company-provided computer systems for accurate and timely data entry
• Follows scripts and designated sales processes to complete sales in a compliant and effective manner
• Actively participates in training and coaching on an ongoing basis to improve performance
• Experience in hospitality, teaching, marketing, or other fields
• No prior experience in the insurance industry required

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company Overview