**Government Programs Customer Service Representative – Remote Opportunity at arenaflex**

• *Job Summary:**

At arenaflex, we are dedicated to improving oral health through benefit plans, advocacy, and community support. As a Government Programs Customer Service Representative, you will play a vital role in delivering exceptional customer service to our members, clients, and providers. We are seeking highly motivated and customer-focused individuals to join our team in a fully remote setting. If you are passionate about providing top-notch service and have a strong desire to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.

• *About arenaflex:**

arenaflex is one of the largest dental plan administrators in the country, operating as part of the Delta Dental Plans Association. With a rich history spanning over 60 years, we have established ourselves as a leader in the dental benefits industry. Our mission is to improve oral health through benefit plans, advocacy, and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all.

• *Our Culture:**

At arenaflex, we celebrate our All In culture, which is a mindset, feeling, and attitude that we wrap around all that we do. We believe in taking charge of our careers, helping colleagues, and lending a hand in the community. Our diverse and inclusive environment encourages innovation and empowers employees to take charge of their careers. We are committed to making a positive impact on our communities and the lives of our employees.

• *Responsibilities:**

As a Government Programs Customer Service Representative, you will be responsible for:

• Promptly and professionally responding to member, client, and provider questions through multiple channels, including telephone, email, fax, and U.S. mail communication using proper etiquette, grammar, punctuation, etc.
• Clearly and accurately communicating all eligibility, benefit, claim status, and payment information related to caller's questions
• Properly identifying the reason(s) for the call and providing appropriate resolution to inquiries and complaints within specified timeframes and guidelines established by regulatory agencies or client contracts
• Informing and assisting callers with grievance and claims appeals processes, as necessary
• Clearly, accurately, and thoroughly documenting information in the customer relationship management system to ensure all relevant details of the phone call are captured
• Understanding the importance of adhering to regulatory requirements
• Meeting or exceeding quality standards as required for the position
• Meeting or exceeding call center metrics as required for the position
• Entering and adjusting claims as required

• *Requirements:**

To be successful in this role, you will need to possess:

• A high school diploma or equivalent, with an associate's degree in business administration or a related field preferred
• Two years of customer service experience in a business environment that requires the use of a software application to assist customers, preferably in a call center assisting Medicare and/or Medicaid enrollees
• Demonstrated knowledge of personal computers and software applications (including Windows) through previous experience and/or coursework
• Successful completion of the customer service simulation assessment with a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
• Successful completion of the customer service multitasking and call logging assessment with a minimum score of 65 out of a possible 100
• Successful completion of the customer service email composition assessment with a minimum score of 62 out of a possible 100

• *What We Offer:**

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Short- and long-term disability
• Life insurance
• 401(k) savings plans
• Flex spending accounts
• Tuition reimbursement or educational assistance
• Annual incentive compensation based on annual business goals
• Eight hours of paid volunteer time each year
• Access to an on-staff health coach and personal trainer
• Virtual lunchtime workouts hosted by the trainer and/or an on-site fitness center

• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.

• *Equal Opportunity Employer:**

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.

• *Contact Information:**

For more information about this opportunity, please contact our HR department at [insert contact information].

• *Apply Now:**